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JeroenBurgerhout's avatar
JeroenBurgerhout
Iron Contributor
Jul 11, 2023

Stuck at employment verification (just like many others)

Hi all,

 

In short, I want to join the program, so I can buy the Learning Action Pack, to give Microsoft related courseware trainings.

I have a domain, invoice, chamber of commerce document (new company), but still stuck at the Employment verification step. 

Details are correct, like email, phone number, address, etc. 

 

At the moment, I can't fixed it any more, because there were to many "failed" attempts, or something like that.

 

I created a case number for this 2307100040002693. Is it possible that someone can contact me?

  • In the meantime, tried it 3 times, the 3th time was successful. Deleted my other 2 partner accounts, created a new one and within a few days I'm a Partner.
  • DevBart's avatar
    DevBart
    Copper Contributor

    I have the exact same problem. Please make this easier for us. I also want to just buy the action pack... 

    • ClintonMckillop's avatar
      ClintonMckillop
      Copper Contributor
      Also stuck with 2 ongoing tickets 2306160040000157 2307010010000091 if anyone could actually help and read the ticket notes I'm sure it's all matching and there.
  • JillArmour's avatar
    JillArmour
    Icon for Community Manager rankCommunity Manager

    JeroenBurgerhout I'm sorry to hear of your issues here. I can't offer any support as I am not part of that team. Just want you to know that these posts are being seen! Not that it's much help to you.

     

    I have tried reaching out to the support team but they aren't responding to me either. Please keep us posted on your progress!

  • hcidario's avatar
    hcidario
    Copper Contributor

    Same issue here. I was already an action pack customer, after changing my address I got stuck in the employment verification step as well. Issued several tickets until now no response.

    It has been over a month now since I issued the first ticket. 

    2307240040003944

    2307250040005522

    2307260050000768

    2308010050001245

    • JillArmour's avatar
      JillArmour
      Icon for Community Manager rankCommunity Manager

      hcidario 

       

      Support is the only way you can get verified when having trouble, I know the system is slow and very frustrating, but please resist in starting any new support tickets if you have multiuple. The team is very backed up and it only crowds the system and adds time for yours and others tickets to get responses for.

       

      I wish there was something I could do for you and all the partners struggling with this becasue I agree, it's awful!

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