Reopen rejected MAICPP verification - MPN 7117566 - owner-operator LLC, remediation done

Hello Partner Compliance team,

I am requesting an escalation to reopen and re-verify my Microsoft AI Cloud Partner Program (MAICPP) enrollment. My application was rejected at the Employment Verification stage and the application has been closed with the banner indicating "no appeals available." However, I have completed substantial remediation since the rejection, and I am requesting a manual review by the Partner Trust & Safety / Vetting team.

ACCOUNT DETAILS

- Legal entity: Smith Computer Services LLC

- State of registration: Illinois, USA

- IL SOS File Number: 17193902

- DUNS Number: 142698584

- MPN ID: 7117566

- Tenant: SmithComputerServices.onmicrosoft.com

- Business website: https://smithcomputerservices.com

- Primary contact: Jamieson Smith, Partner / Member of LLC (please reach out via forum DM for direct contact info)

VERIFICATION STATUS

- Identity Verification: Passed (completed via IDVS)

- Employment Verification: Rejected

- Overall status: Rejected (application closed)

- The Legal Info page Verification Summary shows "Get support" only; no Fix Now or Resolve path is available in the UI.

LIKELY ROOT CAUSE OF EMPLOYMENT VERIFICATION FAILURE

I believe Employment Verification failed for two compounding reasons:

1. DOMAIN/IDENTITY MISALIGNMENT (now resolved): At the time of submission, the tenant used only the default .onmicrosoft.com domain, and my primary contact email used a custom domain that was not yet associated with the tenant. This is a known signal that Microsoft's vetting system flags as inconsistent.

2. OWNER-OPERATOR LLC STRUCTURE (structural): I am a Partner / Member of the LLC, not a W-2 employee. As the principal of an owner-operated LLC, I do not appear in third-party employment verification databases (such as The Work Number / Equifax), because as a Member I receive owner distributions rather than W-2 income. This is standard for new small businesses but appears to be a gap in the automated Employment Verification process. There is no separate "employer" to verify me against because I am the principal.

REMEDIATION COMPLETED AFTER REJECTION

1. Added smithcomputerservices.com as a verified custom domain in the Microsoft 365 tenant (status: healthy, default).

2. Changed my Global Administrator UPN to align with the verified custom business domain, so the admin login, primary contact email, business domain, and live business website are now fully aligned.

3. Confirmed the business is verifiable in third-party registries (DUNS matches Illinois Secretary of State filing for SMITH COMPUTER SERVICES LLC).

4. Confirmed the live business website is hosted at the matching custom domain.

REQUEST

Please escalate to the Partner Trust & Safety / Vetting team to:

1. Reopen the rejected MAICPP application for MPN ID 7117566

2. Trigger a fresh re-evaluation now that the domain alignment is in place

3. Treat this as an owner-operator LLC case, where principal verification (not employee verification) is appropriate

4. If additional documentation is required, please specify exactly what document type and where to upload it

DOCUMENTATION AVAILABLE ON REQUEST (via DM or support ticket)

Appropriate for an owner-operator LLC:

- IL Articles of Organization (shows me as Member/Organizer)

- IRS EIN Confirmation Letter (CP 575) listing me as Responsible Party

- LLC Operating Agreement

- Business bank account documentation

- Domain registration receipt (Squarespace) showing me as registrant

- Government-issued photo ID

Thank you for your time. I am building a small managed services provider and need MAICPP active so I can proceed to CSP Indirect Reseller enrollment to support my first client.

Jamieson Smith

Partner, Smith Computer Services LLC