Reactivate a suspended Hardware developer account

Hello,

Our company's Partner Center account has been deactivated, and we are unable to submit a support request to reactivate it, because every self-service channel we've tried fails at the account/authentication level.

Issue:

When accessing the Partner Center dashboard, we get an "Access restricted" error stating the account has been deactivated.

- Correlation ID: 1da30ed7-5474-44d8-bd3f-1169178839ed

- Correlation vector: 4OVjp70z/0aILrHY.3

- Time: 07 Sep 2026 23:45:42 +00:00

We believe this is due to prolonged inactivity on the account.

What we've already tried (all failed):

1. Partner Center > Help + support > Create a support request (Account Settings > Account status > Reactivate a suspended Hardware developer account) - submission fails with "There is a problem submitting your request, try again!"

2. The "no sign-in required" support ticket link (https://partner.microsoft.com/support?stage=2&topicid=6b52f3cf-3b36-df07-f75b-27aa68bf8a01) - same submission failure, even when not signed in.

3. Help + support > AI assistant flow - the "Workspace" field returns "No results found," so we cannot even select a problem type to proceed.

It appears that because the account is deactivated, the backend cannot retrieve account/workspace data needed for these ticket-creation flows, so we're stuck in a loop where we can't fix the deactivation because the deactivation itself blocks every way of requesting help.

Could someone from the Microsoft team help escalate this and open a support ticket on our behalf, or point us to a channel that doesn't depend on account-level API calls?

Thank you.