Forum Discussion
CSP Verification Issues Continue
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
- Delete the partner accounts and clear up your partner center
- i have also gone ahead to delete my azure active directory tenant connected to my custom domain
- Starting from scratch, i created a microsoft developer subcription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with microsoft and had an azure active directory tenant.
- I then signed into the partner website using my azure tenant email address then started the procedure for becoming a microsoft partner using that tenant.
- after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification.
- i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by microsoft. please note that microsoft looks at the azure active directory therefore make sure the tenant name has your compnay name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records(MX,cNAME,TXT) into your cpanel(not so certain on this but just my thought).
- Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done
- Please make sure you verify the domain and point your dns records to microsoft before signing up for the microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details
You can reachout on mailto:email address removed for privacy reasons if you need any further information or direct message
Microsoft simply DOES NOT CARE about smaller partners, as long as they are getting the bigger deals via their large partners.
I had given up on this process and was focusing on my Google Partner Advantage membership, which has been a breath of fresh air so far, and then some guy from within Microsoft Partner Support reached out to me and gave me some sliver of hope that at least one person in Microsoft was trying to help unblock this issue so I decided to give the process one last chance and I've been waiting the past week for an outcome.
Unfortunately, the Verifications team sent me the SAME GARBAGE AUTO RESPONSE THIS MORNING from their OneVet verification process so I'm back to square 1 and completely done with this process. My business has lost a lot of revenue and I have lost a lot of time and money navigating this broken process. NO ONE in Microsoft cares, not even the VP of Global Partner Solutions, who I've reached out to on 2 separate platforms to raise awareness of this issue we're all facing with no acknowledgement.
From this point onward, I am ceasing to recommend Microsoft 365 in favour of Google Workspace and Azure in favour of Google Cloud Platform and will be moving all my businesses to Google over the coming months, along with any customers for which it makes sense. Only in cases where a client absolutely wants Microsoft solutions or where it is the best solution for the client will I be deploying Microsoft solutions because I cannot be promoting products for a company that does not care about its partners or that I am not receiving revenue or credit for.
Good luck guys.