Forum Discussion
CSP Verification Issues Continue
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
- Delete the partner accounts and clear up your partner center
- i have also gone ahead to delete my azure active directory tenant connected to my custom domain
- Starting from scratch, i created a microsoft developer subcription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with microsoft and had an azure active directory tenant.
- I then signed into the partner website using my azure tenant email address then started the procedure for becoming a microsoft partner using that tenant.
- after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification.
- i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by microsoft. please note that microsoft looks at the azure active directory therefore make sure the tenant name has your compnay name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records(MX,cNAME,TXT) into your cpanel(not so certain on this but just my thought).
- Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done
- Please make sure you verify the domain and point your dns records to microsoft before signing up for the microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details
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Hi JillArmour
Thanks for your reply. Initially i think the details were not EXACTLY correct. Since then I have corrected what i feel to be all the issues. However no matter what i do the application will not move past the rejected state. I think the application is stuck somehow but its impossible to get any relevant information from Microsoft. Just get the same old scripted line, Make sure your details are correct. Meanwhile I'm losing business by not being able to sell Microsoft subscriptions.
jnicholson That’s been exactly my experience.
I’ve even gone as far as purchasing an additional domain, ensuring the invoice details are EXACT but no luck. In the event there was an issue with the initial submission that’s causing a problem on the backend, I even deleted the Partner account and tried with a completely different tenant and domain (since they’re saying “the domain isn’t eligible”) and the same thing happened. Likewise, I’ve also lost revenue with this process.
JillArmour If so many partners are encountering this issue, this needs to be escalated to someone in Microsoft who can actually get to the bottom of it and resolve the issue, rather than potential partners going around in circles. We do not have time to run our businesses and burn hours upon hours dealing with a Microsoft process that is clearly not working. I’ve worked with Microsoft Partners and the Partner programme for over 10 years and have never experienced such nonsense.
Microsoft talks about caring about its partner community and relies heavily on its partner network to drive adoption of its products and services. Therefore, if partners are impacted, Microsoft will be impacted.
This is not good enough from Microsoft!