Partner verification is totally broken & not fit for purpose.

Update to my post. As I mentioned like many UK small businesses we trade from our trading address and our registered office is listed as our Chartered Accountants. Ever since I first enrolled as a partner 20 or so years ago the address in the partner portal has been the trading address. In desperation this morning I decided to change the address to the registered office address, couldn’t make the situation any worse by trying.

Within 10 minutes both my CSP and AI Cloud Partner (MPN) verification status changed to Authorized!

Why couldn’t they have just told me this? After all these months of back and forth, canned email responses, multiple sending of documents, forum posts etc. All they had to do was say, I mean it makes no sense, half the supporting documents I sent had the trading address and others had the registered office, it just depended on the type of document. But apparently it’s the Registered Office address they want you to use on your account.

I still stand by my comment that the system is broken. Seems to me it’s a case of “make work” from the verification team. Perhaps they have to justify their existence and resource allocation – who knows!!

All I can say to quote the great Darts player and commentator Wayne Mardle is “WHY WASN’T I TOLD!” It would have saved months of stress, hours of time. All they had to do was communicate the issue and advise on what to fix, its not like I didn’t ask multiple times by email!

Suffice it to say if you are a UK business use your Registered Address in the account details page, hopefully this might help.