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Partner verification is totally broken & not fit for purpose.
The entire system is an utter shambles. Just look at the number of posts form partners worldwide who have been partners for years yet now can no longer get verified. I too have been a partner for ...
- Update to my post. As I mentioned like many UK small businesses we trade from our trading address and our registered office is listed as our Chartered Accountants. Ever since I first enrolled as a partner 20 or so years ago the address in the partner portal has been the trading address. In desperation this morning I decided to change the address to the registered office address, couldn’t make the situation any worse by trying.
Within 10 minutes both my CSP and AI Cloud Partner (MPN) verification status changed to Authorized!
Why couldn’t they have just told me this? After all these months of back and forth, canned email responses, multiple sending of documents, forum posts etc. All they had to do was say, I mean it makes no sense, half the supporting documents I sent had the trading address and others had the registered office, it just depended on the type of document. But apparently it’s the Registered Office address they want you to use on your account.
I still stand by my comment that the system is broken. Seems to me it’s a case of “make work” from the verification team. Perhaps they have to justify their existence and resource allocation – who knows!!
All I can say to quote the great Darts player and commentator Wayne Mardle is “WHY WASN’T I TOLD!” It would have saved months of stress, hours of time. All they had to do was communicate the issue and advise on what to fix, its not like I didn’t ask multiple times by email!
Suffice it to say if you are a UK business use your Registered Address in the account details page, hopefully this might help.
How about reaching out to some well known youtuber to drive this portal issue to the public and how Microsoft is bullying developers.
Just about everything that has to do with the Microsoft Partner Portal is a scam.
Since the beginning of this month I'm trying to get enrolled to the Hardware Program - today the ticket got closed and nothing is resolved.
Oh I'm fully Authorized but still cannot enroll, I lack permissions (as Owner of the Account).
Microsoft forces people to buy the EV Certificate - to spend money and is not resolving its own problems, Microsoft itself earns money from that and does not deliver accordingly - maybe we should explore legal options?
Just about everything that has to do with the Microsoft Partner Portal is a scam.
Since the beginning of this month I'm trying to get enrolled to the Hardware Program - today the ticket got closed and nothing is resolved.
Oh I'm fully Authorized but still cannot enroll, I lack permissions (as Owner of the Account).
Microsoft forces people to buy the EV Certificate - to spend money and is not resolving its own problems, Microsoft itself earns money from that and does not deliver accordingly - maybe we should explore legal options?
I have just learned it's not possible to create a ticket for this. The Ticket system which allows messages with max. 80 characters has a selectbox where appropriate options should be selected.
There is no such appropriate selection "Hardware enrollment failure".
The Microsoft Support will just close tickets if they are not in the correct section for them.
So at the end the customer will be left over with a 700$ certificate which Microsoft required him to buy to join the Hardware program, if he's lucky he will pass the Partner verification (we also had issues with that but it somehow worked out for us), but in the end we are not able to join the hardware program because the system says we are already part of it ... it just doesn't show up 🙂 And we cannot create any ticket either to escalate that problem at Microsoft.
There is no such appropriate selection "Hardware enrollment failure".
The Microsoft Support will just close tickets if they are not in the correct section for them.
So at the end the customer will be left over with a 700$ certificate which Microsoft required him to buy to join the Hardware program, if he's lucky he will pass the Partner verification (we also had issues with that but it somehow worked out for us), but in the end we are not able to join the hardware program because the system says we are already part of it ... it just doesn't show up 🙂 And we cannot create any ticket either to escalate that problem at Microsoft.