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jussihoituu's avatar
jussihoituu
Copper Contributor
Oct 23, 2023

Partner verification hell

Please ensure that they are issued within the previous 12 months.  

  • Domain registration / Domain invoice at registration or renewal that lists Entity/Username and domain as it is stated on your account.  

How does one get past this stage? I've provided the documents, massaged all the forms I could find and only get the same canned responses with no actual support value. The domain is a verified domain in Entra Admin. All company information in the forms are EXACT and as requested, yet not accepted. What is not supposedly not exact and where is impossible to tell.

 

The domain is registered via AWS Route53, which does not provide invoices with Domain information.
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-billing-report.html
"If your AWS bill is charged to a credit card, you receive a separate invoice for each domain transaction. These invoices don't include the domain name"; still, I provided the invoice linked via a billing report and even a statement from AWS support proving Domain ownership. The whois records also have the company information.

I'm at a loss. One month and counting.

    • Dojogong's avatar
      Dojogong
      Copper Contributor

      ISSG-TP Same issue, they asked for domain renewal record which I provided, but they rejected it as the doucment has to be within the last 12 months. Now I had done 2 year renewal so it was just over 12 months old so it got rejected. What a nonsense. 

      I updated my whois information and added company name but that wasn't accepted either. 

      • JillArmourMicrosoft's avatar
        JillArmourMicrosoft
        Icon for Community Manager rankCommunity Manager

        Dojogong that is their requirement, no way around it. Can you get a new domain receipt dated within the last 12 months by contacting them? Otherwise, you will not be able to move forward. 

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