Partner Center business verification stuck for 40 days, no way to contact support

Our Partner Center verification has now been stuck for 40 days and I have not been able to find a working way to submit a support ticket.

Partner Center displays the following message:

"Stay updated on your document status in Resolve. Once submitted, your document should be reviewed within 5 days. If approved, you'll move to the next step. If unable to verify, you'll be prompted to upload a new document. You have up to 3 submission attempts ... Business verification: Estimated date by 6/24/2026. Pending partner action."

However, when I click Resolve, I only see:

"Document submitted successfully. Microsoft should review within 5 days. If approved, you'll proceed to the next step. If your document cannot be verified, the Resolve panel will prompt you to upload a new document. Document submission allows for 3 max attempts." There is no option to upload a new document or take any other action.

When I try to create a request in Partner Center at https://partner.microsoft.com/en-us/support?stage=1  I get redirected to https://partner.microsoft.com/dashboard/v2/support/servicerequests/create?  which shows "Help + Support | Service Health" with no option to create any ticket.

When I use the chat AI bot, It redirects me to https://engagecenter.microsoft.com/ and I select "Partner Solutions", I get redirected to "Azure Support" which only offers me to create tickets about Azure subscriptions and billing.

I have been ubable to proceed with the verification process or open a support case.

Does anyone know of a working support channel, escalation path, or contact who can help resolve this ?

Thanks in advance for any assistance you can provide.