Forum Discussion
Ongoing Issue with Employment Verification in Microsoft Partner Program
I'm stuck at the same stage and received a response from a support specialist asking me to upload documents by clicking "Fix Now." However, clicking the button does nothing—it simply restarts the verification process and sets the status back to pending.
After multiple attempts, it now appears that my account has been banned. In the "Legal Info" section, my status shows as "Rejected," and the verification process has reverted to the "Identity Verification" stage, which is also now marked as "Rejected"—even though it was previously approved.
Additionally, I no longer see the "Fix Now" button; instead, it only shows "Rejected."
Could you please assist me in resolving this issue?
- JillArmourMicrosoft
Community Manager
Hi Jill,
Thank you for your suggestion to use the “Fix Now” appeal function. I did exactly that and submitted the required documents, including the domain registration receipt, which clearly falls within the scope of what was requested. However, I have not received any response or update for over two weeks since submitting those documents.
I also opened a support ticket, but it was closed without any clear explanation as to why or what specifically about my submission was deemed unsatisfactory. I am finding it extremely difficult to communicate with the vetting operations team, as they have not provided any substantive feedback or guidance on what is still missing, if anything. To the best of my knowledge, I have complied fully with the verification requirements.
As a legitimate business, it is deeply frustrating to be stuck in this prolonged and opaque process. I would greatly appreciate it if you could help escalate this matter internally, or point me to someone who can directly assist in resolving the issue.
Thank you once again for your time and support.
3rd support ticket entered for the same reasons as all - kind of amazing - trying to not let this take more time off my life that it already is.
JillArmour if you have juice - would appreciate a nudge: Support request number: 2506270010000918
