Forum Discussion
johannkortsch
Mar 13, 2026Copper Contributor
Ongoing "Identitiy Verification" failure without a change to verify
Hi everyone, I'm a managing director of a German GmbH trying to enroll in the Microsoft AI Cloud Partner Program. My verification has been permanently rejected at the Identity Verification step — bu...
JillArmourMicrosoft
Community Manager
Mar 30, 2026johannkortsch hello! Sorry for your troubles here. Some have had luck deleting their accounts and starting fresh. You can also try to submit a support ticket. I didn't see that you had tried that yet.
How to log a support ticket | Microsoft Community Hub
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub