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kaanvision's avatar
kaanvision
Brass Contributor
May 10, 2025

Microsoft's Verification and Support System

Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I...
verification
TBHISAVIRTUE's avatar
TBHISAVIRTUE
Copper Contributor
May 22, 2025

I've been in a similar nightmare cycle. I want to use Microsoft as my core cloud partner, but the process has been so broken that I’m being forced to steer clients toward alternatives like Google Workspace, AWS, and even FOSS solutions. One of my clients even chose Zoho over Microsoft—and I honestly can’t blame them given the onboarding (or lack thereof) experience I’ve had.

The documentation is easy to verify. Everything looks 100% consistent on my end and support can't demonstrate my error or provide a solution. However, they do try to close the ticket from time to time, lying and claiming I haven't responded in X days when I clearly have. Where does this leave me?  

  • kaanvision's avatar
    kaanvision
    Brass Contributor
    May 26, 2025

    Sir, we are still waiting response 12 weeks past. Even the baby come in 36 weeks...

    • JillArmourMicrosoft's avatar
      JillArmourMicrosoft
      Icon for Community Manager rankCommunity Manager
      May 28, 2025

      I have forwarded your comments on to the vetting team. They are aware that is it not working well.

      • pm_at_ethan's avatar
        pm_at_ethan
        Copper Contributor
        Jun 02, 2025

        Hi Jill,

         

        This is now impacting us as well - we cannot renew our Partner Program with fees until this is resolved and it is due now!

        Are there any updates?

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