MAICPP enrolment fails with "The request could not be completed"

Hi!

Posting here because I have no working support channel. The Partner Center support form requires a Workspace, and the dropdown is empty because no enrolment is active, so the form cannot be submitted. The public support link does not submit either.

THE PROBLEM

Starting a Microsoft AI Cloud Partner Program enrolment fails immediately:

URL: partner.microsoft.com/dashboard/account/v3/enrollment/introduction/partnership

Error: "The request could not be completed."

No enrolment form is ever shown. Account settings > Legal info renders completely empty, with no tabs and no fields. Account settings > Identifiers shows no Partner ID.

WHAT I HAVE ALREADY RULED OUT

- Account type: a work account with a mailbox, not a personal Microsoft account.

- Domain: the account sits on a DNS-verified custom domain, not onmicrosoft.com.

- Role: Global Administrator, confirmed through Microsoft Graph

(roleTemplateId 62e90394-69f5-4237-9190-012177145e10).

- Tenant country: set, and it matches the legal entity's country.

- Browser: reproduced in a private window with no extensions.

- Domain history: our domain was previously verified in an older tenant of ours. We force-deleted it there and verified it in the current tenant. The error is identical before and after that move.

So every documented prerequisite is satisfied, and the error is unchanged.

WHAT I AM ASKING FOR

Could a moderator escalate this to the Vetting / Trust & Safety team? Someone needs to inspect the backend enrolment state for our tenant, confirm whether a partial or rejected partner account record exists on it or on our older tenant, and clear it so a new enrolment can start.

I can share the tenant IDs, the company legal details and the registration ID privately.

Happy to provide anything else that helps! Thanks!