Forum Discussion
MAICPP enrollment: Create work account redirects to signup.live.com and support form fails
I am trying to enroll IT-ICU, an Australian IT services business, in the Microsoft AI Cloud Partner Program as a Partner / Managed Services Provider / Systems Integrator.
IT-ICU does not currently have a Microsoft Entra work account. During the MAICPP enrollment flow, I select Create work account as instructed.
Instead of taking me through creation of an organizational Microsoft Entra work account/tenant, Microsoft redirects me to signup.live.com and displays the consumer Microsoft Account creation flow ("Add your name to your Microsoft account").
I reproduced this in a fresh Incognito browser session using a valid and working business-domain mailbox. I deliberately did not complete that consumer signup because I do not want to create the wrong account type or an unnecessary duplicate Microsoft identity.
I then tried the Microsoft Partner support route for users without a Partner account:
Enrollment > Enroll > How do I enroll into MAICPP program
I completed the support request form, but submitting it repeatedly returns:
"There is a problem submitting your request, try again!"
Therefore I currently have no MAICPP enrollment, no Partner ID, no Microsoft Entra organizational work account created through the enrollment process, and no support case/reference number because the support form itself will not submit.
Could a Microsoft Community Manager please advise the correct way to create the required organizational work account for MAICPP enrollment, or escalate this to the Partner Center Enrollment / Provisioning team?
I can provide screenshots, redirect information and business-domain ownership evidence privately through an official Microsoft support channel if required.
Thank you.
1 Reply
- JillArmourMicrosoft
Community Manager
Submitting a support ticket is the only way to move forward. Please keep trying, clear your cache, clear cookies, try incognito windows, different browsers. Hopefully one of those will work for you as this is not a support portal, there is no manual review or call center. I have no access to the support team or their systems. I can only guide you to the right resource which is the support ticket portal. I'm sorry for your poor experience here, but you are on the right track! Good luck.