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BoostSolution
Copper Contributor
Dec 16, 2024

Legal business profile Verification Problem

Hello, I wanted to start a discussion, which has been mentioned several times in this Hub.

Our profile is currently stuck in an infinite loop during Employment Verification (including Legal Business Profile verification). This is preventing us from offering our solution in the market, and we’re encountering what feels like a gating issue.

I came across information that the domain name must match exactly with the one registered under our Microsoft account. The challenge is that our MSFT account was created with a domain format like:
name@[companyname][YYMM].onmicrosoft.com, which does not exactly match our [companyname] ("domain").

Are there alternative solutions or steps to resolve this mismatch and streamline the verification process? At this rate, I’m concerned that we won’t be able to move forward. 

We’ve already created a ticket regarding this issue, but the responses so far have been very one-dimensional and haven’t addressed the root of the problem. I’d greatly appreciate if someone could provide more in-depth guidance or support on this matter.

Thank you, and I look forward to your help.

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