Forum Discussion
Hardware enrollment: Employment Verification rejected, Resolve blocked, no case response
Community ManagerDo you have a current support ticket? They should be helping you. Since this is not a support portal and we are not connected to the support team there is nothing that can be done from this discussion board. We can only lead you to the resources available.
Hello Jill, yes, we already have support tickets for verification and Hardware account reactivation. I sent you the ticket numbers and account details by private message on October 24.
There has been an important update since the original post: our Legal business profile verification now shows Authorized, but the Hardware dashboard still says that our Partner Center account has been deactivated. The Hardware workspace remains unavailable, so we still cannot submit our driver for Microsoft signing.
We have also followed up on the existing reactivation ticket, but access has not been restored. Could you please help escalate the existing case to the team responsible for Hardware account reactivation using the details in my private message?
Thank you for your help.
MORU
