Forum Discussion

ti-lukasz's avatar
ti-lukasz
Copper Contributor
Nov 01, 2026

Employment verification stuck, and support requests fail as "Forbidden" for MSA users

Hello,   I know this board is not a support channel. I followed the pinned guide "How to log a support ticket", but Partner Center refuses to create a support request for my account (details below)...
support
verification
maskwill's avatar
maskwill
Brass Contributor
Nov 04, 2026

This appears to be a Partner Center support-access issue combined with a stalled employment verification, rather than simply a missing document.

 

I'd recommend:

 

Don't upload more documents yet. Your domain ownership evidence has already been submitted successfully.

 

Keep the existing submission confirmation and screenshots.

 

Contact Microsoft Store developer support through Partner Center Support , if accessible.

 

Request escalation to the Account Verification / Employment Verification team.

 

Include both the HTTP 403/400 errors and your request and correlation IDs.

 

Suggested escalation message:

 

"My employment verification is stuck despite successfully uploading the requested domain ownership documents. Partner Center support requests fail with HTTP 403/400 Forbidden for my MSA account. Please escalate this to the verification team and provide an alternative support channel."

 

Important: Ask Microsoft to confirm whether your existing document submission is still under review before attempting another upload. Avoid creating another developer account, as this could complicate verification.