Forum Discussion
CSP Verification Issues Continue
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
- Delete the partner accounts and clear up your partner center
- i have also gone ahead to delete my azure active directory tenant connected to my custom domain
- Starting from scratch, i created a microsoft developer subcription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with microsoft and had an azure active directory tenant.
- I then signed into the partner website using my azure tenant email address then started the procedure for becoming a microsoft partner using that tenant.
- after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification.
- i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by microsoft. please note that microsoft looks at the azure active directory therefore make sure the tenant name has your compnay name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records(MX,cNAME,TXT) into your cpanel(not so certain on this but just my thought).
- Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done
- Please make sure you verify the domain and point your dns records to microsoft before signing up for the microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details
You can reachout on mailto:email address removed for privacy reasons if you need any further information or direct message
Community Managerjnicholson I'm sorry for your troubles here, it's frustrating I know. Does your registered partner account match your registered domain name EXACTLY? If not it will be rejected time and time again. That is the only thing I can think that woudl be causing the issue if you are sharing all the correct documents. Sorry I cannot be of more help. I am not part of the support team and I don't have access to their systems to check the status of your ticket(s).
JillArmour Today i got the response in the partner portal that "The domain provided in your submission is insufficient for the requirements of our program."
Could you point me towards some documentation that will tell me what the requirements are for the domain?
Has anyone reading this ever has success getting a partner application approved or am i just wasting my time?
Its sad that people have to complain to forums as they have no other recourse.
- JillArmour
jnicholson does your domain name read exactly as your Microsoft partner account name? That could be the issue? Others have successfully gotten through the process and been verified, you just have to figure out what they are rejecting and fix it. 🙂 Hang in there!
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Here is what MSFT docs state you need to verify your business domain:
Business verification confirms that the enrolling company is a legitimate business entity and at the stated address.
Confirm that the company name and address in your Legal business profile have no spelling errors or abbreviations. They must match your formal company business registration records exactly. If appropriate, select the match found in external data sources (external company databases, such as Dun & Bradstreet (DUNS ID) or state registry).
Microsoft asks the primary contact (normally your Global or Account admin) to provide official documentation. Documentation could be a business registration, tax registration certificate, or a receipt from the company's home country, municipality, or questionnaires to be completed. Microsoft uses this documentation to verify that the company is authorized to do business under that name, and that it is located at the address provided. For further assistance, go to your profile page for MPN, CSP, or Developer to upload additional proofs through the interactive account verification experience.This info can be found in the Microsoft Docs - Verify your account information when you enroll in a new Partner Center program
This may also be helpful to you as you have to be the Global admin to apply for verification (to my understanding): Microsoft Docs - Find and become the Global admin
I hope that helps?
JillArmour yes everything matches 100%. Domain registered to my company under my email address. All information matches what I have entered in the partner portal. Will have to look into moving my customers to AWS as there is no end in sight. Absolute disgraceful treatment from Microsoft to there so called valued partners. It's obvious I'm not alone here. Seeing posts from desperate people on all platforms. Facebook CSP page, Reddit, and here. Not your fault I know but nobody seems to be able to help besides sprouting the same old stuff I have checked 100 times.
- Shout out to Nicole Dezen on Twitter, the Microsoft Chief Partner Officer & CVP Global Partner Solutions. I did tonight.
She may not listen one person but the more people raise an issue publicly about this and let Microsoft know we’re switching customers to the likes of GCP & AWS, maybe someone senior will actually do something about the issue.
Microsoft talks about building “stickiness”, which is ensuring customers use as many services as possible to ensure it makes little sense to move but, at the rate the Verifications team is going, prospective partners will be forced to move their customers to the likes of Google and Amazon if they feel they’ll treat them like valued partners, unlike Microsoft.