Forum Discussion
CSP Verification Issues Continue
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
- Delete the partner accounts and clear up your partner center
- i have also gone ahead to delete my azure active directory tenant connected to my custom domain
- Starting from scratch, i created a microsoft developer subcription and connected my custom domain to that tenant. i verified my domain and added DNS records for emails to point to office 365. Therefore my tenant was verified with microsoft and had an azure active directory tenant.
- I then signed into the partner website using my azure tenant email address then started the procedure for becoming a microsoft partner using that tenant.
- after going through the procedure and adding details for my company i landed on the page for legal info and was at the stage of email verification.
- i received the email and verified email and the verification stage verified the employment verification stage automatically as my domain was automatically detected by microsoft. please note that microsoft looks at the azure active directory therefore make sure the tenant name has your compnay name and the technical contact in azure and primary contact and security contact in the partner center match the ones in azure active directory. Copilot i think compares values in azure active directory and matches them with values in partner center to determine domain ownership after you have added domain records(MX,cNAME,TXT) into your cpanel(not so certain on this but just my thought).
- Then all i am left with is business verification where i just share my certificate of incorporation or company registration documents and that process would be done
- Please make sure you verify the domain and point your dns records to microsoft before signing up for the microsoft partner program (something the support team doesn't mention which smoothens the verification process because no document submitted will ever be enough for verification as i think the the azure details matching your partner account details
You can reachout on mailto:email address removed for privacy reasons if you need any further information or direct message
Hi JillArmour
Thanks for your reply. Initially i think the details were not EXACTLY correct. Since then I have corrected what i feel to be all the issues. However no matter what i do the application will not move past the rejected state. I think the application is stuck somehow but its impossible to get any relevant information from Microsoft. Just get the same old scripted line, Make sure your details are correct. Meanwhile I'm losing business by not being able to sell Microsoft subscriptions.
jnicholson That’s been exactly my experience.
I’ve even gone as far as purchasing an additional domain, ensuring the invoice details are EXACT but no luck. In the event there was an issue with the initial submission that’s causing a problem on the backend, I even deleted the Partner account and tried with a completely different tenant and domain (since they’re saying “the domain isn’t eligible”) and the same thing happened. Likewise, I’ve also lost revenue with this process.
JillArmour If so many partners are encountering this issue, this needs to be escalated to someone in Microsoft who can actually get to the bottom of it and resolve the issue, rather than potential partners going around in circles. We do not have time to run our businesses and burn hours upon hours dealing with a Microsoft process that is clearly not working. I’ve worked with Microsoft Partners and the Partner programme for over 10 years and have never experienced such nonsense.
Microsoft talks about caring about its partner community and relies heavily on its partner network to drive adoption of its products and services. Therefore, if partners are impacted, Microsoft will be impacted.
This is not good enough from Microsoft!
- Had an update on my account today.
"Hello, Please provide additional documentation dated within the past 12 months to verify your domain information. Examples of verification documents are as follows: Domain registration/invoice or renewal that lists entity/username and domain as they are stated in your Profile. Thank you."
I have provided this at least 3 times. I again sent them both documents which I have meticulously reviewed to ensure they match every detail on my profile. Even asked other people to review them just in case i am missing something stupid. I honestly think i have spent close to 20 hours now on this. When will someone at Microsoft release this process is flawed.
I would assume once the documents are uploaded the portal would display "Pending" but it just remains on "Rejected". Not sure if this is the problem, but who knows!
How would you even setup a tenant with your domain if you didn't own the domain? The process to setup a tenant insures you have access to the DNS and domain records.
How can it not be as simple as them telling me, what the issue it so I can rectify it rather than parroting the same old responses. Wouldn't this save them time too?
The incompetence is breathtaking!- JillArmour
Community Manager
jnicholson I'm sorry for your troubles here, it's frustrating I know. Does your registered partner account match your registered domain name EXACTLY? If not it will be rejected time and time again. That is the only thing I can think that woudl be causing the issue if you are sharing all the correct documents. Sorry I cannot be of more help. I am not part of the support team and I don't have access to their systems to check the status of your ticket(s).
JillArmour Today i got the response in the partner portal that "The domain provided in your submission is insufficient for the requirements of our program."
Could you point me towards some documentation that will tell me what the requirements are for the domain?
Has anyone reading this ever has success getting a partner application approved or am i just wasting my time?
Its sad that people have to complain to forums as they have no other recourse.
- I received that exact message, word for word. I honestly think they are using some flawed AI to perform these verifications because I can’t envision that actual humans are looking at this, seeing the frustration and responding with exactly the same blurb, completely disregarding what partners are trying to explain to them.
