Forum Discussion

Mikluha's avatar
Mikluha
Copper Contributor
Apr 28, 2025

Can't pass business verification and contact support

Business verification.

I'm completely lost. Don't want to talk how bad is MPN. Just want to say that getting tax residency paperwork from IRS was a breeze comparing to to MPN. I think I owe IRS an apology.

I passed employee verification and stuck at business verification. Provided everything they asked, including DUNS, etc

It says :

EU Digital Services Act compliance status
Learn more
Non-compliant
We have received required information but it cannot be verified successfully. Learn how to fix your account to get verified.

When I follow the link it sends me from one AI "explanation" to another. "Fix now" offers "Upload another file" only. Of course, I don't know what they want. Uploaded everything

And here is the problem. I can't submit support ticket. I follow every possible link provided here (and from google search as well). It brings me to "Copilot recommended solution" without even an option to submit a support ticket.

When I press "Contact support" button at the bottom of "AI help" window it brings me back to the circles of Dante Inferno by Microsoft AI

Any help is greatly appreciated

verification

2 Replies

  • MadMax's avatar
    MadMax
    Copper Contributor
    Jul 15, 2025

    I have very similar story.
    I have reached a complete dead end with the process as well. 
    Document Uploaded: Domain purchase invoice showing business name, address, and domain ownership.
    Verification stuck as “Rejected” with no option to upload additional documents.
    Clicking “Fix now” does nothing — it only refreshes the page.
    Impossible to submit a support ticket via Partner Center.
    The support form either loops or fails to show a “Submit” option.
    Calling Microsoft support numbers redirects to community forums.
    No human escalation channel available through standard support workflows.
    I purchased Microsoft 365 Business specifically to enable OAuth2 integration and Entra ID reporting for my business application.
    Partner Center verification is a required step, but the platform is blocking progress with no visible escalation path. Extremely frustrating. 

     

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    May 06, 2025

    I'm reaching out internally to see if I can get some steps for you to follow in submitting a support ticket without access to partner center. Stand by!!