Forum Discussion
Business verification - abysmal & wrong response - soon 2 months - 2306090040009391
I have a ticket open with MS support about a verification and the resolution time is going to go over 2 months soon due to responses from MS taking weeks.
The canned responses are abysmal and add 0 value. The last response in my ticket is just plain wrong, the support claims that I've uploaded a wrong document, yet I didn't - I've uploaded the correct document a month ago! I expect that a mistake has occured on the "backend", but that's not my fault!
The communication in the support ticket right now is at a level where I am now attaching screenshots and comparing screenshots of text between my proof document (that I've attached) and the partner center business details which is the same one to one - EXACT MATCH!
Can I expect to get a denial with no reason again in one month time? I might as well close the company. Ticket number: 2306090040009391
Funny thing, I just received another denial response + a warning that I have 14 days to fix the issue.
The warning states this:Hi Admin, fix your account verification in Partner Center
You’re receiving this email because you’ve been identified as the contact for XYZ.We couldn’t verify your account for XYZ MPN because of outstanding issues.
Required action
To avoid suspension of your account, please make the required corrections in Partner Center within 14 days. If you don’t do this, your current enrollments and benefits with Microsoft will end.
The denial states this:
You have provided the same document that is already rejected by the corresponding team because it was not sufficient for the requirement of the program. We need additional document to complete the verification process.
You can send us a recent and valid domain purchase receipt that contains the domain and company name / username as appears on your account.
That's it. I am done here. No response as to what doesn't match on the document. No response to me attaching the document in the email. I have a feeling that any new attachments in the email are just ignored and the team is going according to the attachments made through the partner center.
I can't attach any new documents in the partner center.
Thank you MS.- JillArmour
Community Manager
Sorry for your issues here. Your registered account must match your domain registeration paperwork EXACTLY. Do you think that could;ve been the issue? If you can't upload any new documents you may have to appeal your rejected verification.
I hope you can figure it out. Keep us posted.
