Forum Discussion
Appeal Microsoft Partner Center Vetting Process
I'm sorry to hear of everyone's troubles here. The vetting process is vigorous to protect all parties involved. Unfortunately, that doesn't help anyone here.
All I can do is point you to resources and tell you to keep trying thru support, that's the only way to get through it. They know the process is broken, we have been telling them for a year, it's so frustrating I know.
What I can tell you is that your documents must be dated in the last year and CANNOT expire within the next two months, that may have been your issue Sally3620
Also your company name MUST match your registered partner center name EXACTLY as your domain paperwork states it. If not, they will reject you over and over. Follow their guidelines and you should be able to get through.
I'm sorry I can be of more help. :( Here are some links that will hopefully help some of you:
Verify your account information - Partner Center | Microsoft Learn
How to appeal a rejected partner profile in the verification process | Microsoft Community Hub
Hello.
You won't get your money back. At least I haven't managed to do it so far. In general, the verification process resembles a game show. You pay an entry fee and either you win or you don't. There are no legal rules of conduct. In my case, the verification team has no idea what documents are issued in my country. After sending the invoice for the domain, I received information that it is not original (after two months of asking what is wrong). The verification team clearly lacks competence and legal knowledge in this area.
The entire Partner Center Vetting Process is a simple SCAM!!! If you request a refund, you will get the following response:
The requestyou submitted does not relate to the verification of your account and therefore we are unable to support it.
Please review how to contact support available here and choose the topic that most closely resembles the issue you are experiencing.
My ticket was previously manually redirected by an employee to the appropriate department (as they claimed) that will handle the refund.
To sum up, the verification is the responsibility of an extremely incompetent team whose main goal is to accept the payment and that's where their role ends. From that moment on, it's a game show in which you either win (if you are from the US) or you don't (if you are from another country about which they have no legal knowledge).