Forum Discussion

Bruce_KANG's avatar
Bruce_KANG
Copper Contributor
Jun 28, 2023

Account verification

Hi  I applied for a partner last week. but I received the following message and was rejected.   'Hello, Please provide additional documentation dated within the past 12 months to verify your do...
verification
JillArmour's avatar
JillArmour
Icon for Community Manager rankCommunity Manager
Jun 29, 2023

Bruce_KANG I'm sorry you are having troubles here. Is your registered partner account matching your registered domain name exactly? That could be the issue. I don't have access to their systems as I am not support, so I can't see why you are getting rejected. 

ITTECHSTL's avatar
ITTECHSTL
Copper Contributor
Oct 02, 2023

I'm actually having the same issue but I get an email from support that says

 

I am afraid that the provided document does not list the domain that appears on your Profile.

Entity//Domain on the account - ITTechSTL.com // wcsas.com
Entity//Domain on the document -  ittechstl // ittechstl.com


If additional documentation containing this info is not available. Please update your Profile to match the documents already provided.  
 

  • Domain registration / Domain invoice at registration or renewal, which contains expiry date, that lists Entity/Username and domain as it is stated on your account.
  • An electronic domain invoice of the domain registration that lists Entity/Username and domain as it is stated on the account.

But i dont get what he is asking for ? Do you have any ideas?

 

JillArmour 

  • JillArmour's avatar
    JillArmour
    Icon for Community Manager rankCommunity Manager
    Oct 02, 2023

    ITTECHSTL I think they need you to update your account name registered on your partner account to match what your domain paperwork says EXACTLY. It looks like you have your registered webpage set as "wcsas.com" and not "ittechstl.com" as stated on your domain document. Therefore they cannot verify your business. 

     

    I found this info to help you update your registered partner account in partner center: 

     

    https://learn.microsoft.com/en-us/partner-center/update-your-partner-profile?source=recommendations

     

    I hope that helps! 

    • ITTECHSTL's avatar
      ITTECHSTL
      Copper Contributor
      Oct 03, 2023

      JillArmour   Thank you for helping me!! So when I go into the portal I dont see really anything there are no legal documents no really anything.  Do you know how I can get through to someone on the phone that works with this? I've been hammering away but I get a canned response?How can I change my account name.

      • JillArmour's avatar
        JillArmour
        Icon for Community Manager rankCommunity Manager
        Oct 04, 2023

        ITTECHSTL Unfortunately, there is no support call center. Did the directions provided not match what you saw in your partner center menus? 

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