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dwightwelsh's avatar
dwightwelsh
Copper Contributor
Sep 19, 2024

Wierd Issue with Outlook

So I have a user who is receiving (Regular - New order document) emails from a domain, but they're not receiving PW reset or User account confirmation emails from the Domain. 
All the emails come from the same Email address (IE: no-reply at domainname dot com

What's really interesting is I have had our IT Engineering team look into this and they say this person does not even receive Emails from the domain (even though they daily receive the new order document emails). 

Any idea why this would be happening?

I can't understand how they can be receiving the emails, yet our Email engineers say that Nothing is coming into the system for that users email address from the sender's email address. 

  • dwightwelsh's avatar
    dwightwelsh
    Copper Contributor

    dwightwelsh UPDATE:

    I had them log into Outlook on the Web and the emails that were Not showing in Outlook on their computer were there with the other emails they had gotten from that domain. 

    Really Weird to say the least!!!

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