Forum Discussion
Verification texts not sending
I am trying to recover my father's outlook account as he tried logging in but had forgotten his password. We now have the correct password but due to suspicious activity he needs to verify the account.
The email that was on the account is not in use anymore. However, the verification texts are not sending.
1. Yes his phone number is correct (with the correct last 2 digits visible)
2. We have tried to verify with the form but they are saying it is not enough details (not sure what else we could use as thats all the correct information we have)
3. We have swapped out his sim to another phone and still don't receive texts so it's not a phone issue (iOS to android)
4. We have checked all settings previously suggested
5. We have contacted his provider and there are no settings blocking. They are saying that it is outlook that is having issues with their texts as everything else is correct.
I have tried looking but can't find it - is there anything else that we can do to verify this account or to contact outlook phone number to have help sending the text messages? If we receive the text, we can easily verify but this is the only issue that is causing the problems.
I am guessing you have downloaded Microsoft's Authenicator App. With the app, you have three methods for the multifactor authentication. If so, click on the account, update the security info, and then add your verification methods with email, text, and phone number.
Teresa_Cyrus I have the app but to login, the verification text still needs to be sent first to be able to login. Microsoft is still not sending the verification texts
Any other ideas or contact at Microsoft to help with this?
You can try
* turn the phone off and on
* make sure you have not blocked 855 numbers on your phone
****make sure you allow notifications on your phone from the app (settings, messages)
* do not sign in more than three times per day to prevent suspicious activity again
* check out this article, https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48
* lastly, CROSS YOUR FINGERS
Microsoft's security is strict when it comes to recovering an account.
Also, on the app, you should have been able to update the security info, where you can reenter the cell number and add a new email.
If you find this information helpful, please mark it as the best answer or like it, which will assist others with the same question.
