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ejm11's avatar
ejm11
Copper Contributor
Dec 04, 2022

Verification texts not sending

I am trying to recover my father's outlook account as he tried logging in but had forgotten his password. We now have the correct password but due to suspicious activity he needs to verify the accoun...
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Outlook Customer Manager
Outlook for iOS
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Dec 05, 2022

ejm11 

 

I am guessing you have downloaded Microsoft's Authenicator App.  With the app, you have three methods for the multifactor authentication. If so, click on the account, update the security info, and then add your verification methods with email, text, and phone number.  

  • ejm11's avatar
    ejm11
    Copper Contributor
    Dec 06, 2022

    Teresa_Cyrus I have the app but to login, the verification text still needs to be sent first to be able to login. Microsoft is still not sending the verification texts 

     

    Any other ideas or contact at Microsoft to help with this?

    • Teresa_Cyrus's avatar
      Teresa_Cyrus
      MVP
      Dec 07, 2022

      ejm11 

       

      You can try

      * turn the phone off and on

      * make sure you have not blocked 855 numbers on your phone

      ****make sure you allow notifications on your phone from the app (settings, messages)

      * do not sign in more than three times per day to prevent suspicious activity again

      * check out this article, https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

      * lastly, CROSS YOUR FINGERS

      Microsoft's security is strict when it comes to recovering an account.

       

      Also, on the app, you should have been able to update the security info, where you can reenter the cell number and add a new email. 

       

      If you find this information helpful, please mark it as the best answer or like it, which will assist others with the same question.

       

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