Forum Discussion
Teams Meeting Add-in Not Appearing in Outlook
The computer was rebuilt from scratch and reinstalled with a clean operating system. After the installation, all required Microsoft applications (Outlook, Teams, etc.) were installed and the user successfully signed in.
However, the Teams Meeting add-in is not appearing in Outlook as expected. Within the Outlook Calendar/Appointment window, only the Skype Meeting option is visible, while the Teams Meeting option is completely missing.
Checks Performed:
- New Microsoft Teams is installed and functioning properly.
- Outlook and Teams are both signed in with the user account.
- Outlook COM Add-ins have been checked.
- Disabled Items have been checked.
- Teams Meeting Add-in for Microsoft Office has been verified.
- Outlook updates have been checked.
- Microsoft Teams has been reinstalled.
- Outlook profile has been verified.
- Exchange mailbox is active and functioning correctly.
Despite all the above checks, the Teams Meeting option is still not displayed in the Outlook Calendar/Appointment window, and only the Skype Meeting integration is available.
Expected Behavior:
The Teams Meeting button should be available within the Outlook Calendar/Appointment window, allowing users to create Teams meetings and automatically generate Teams meeting invitations.
Request:
Please why the Teams Meeting Add-in is not being loaded into Outlook and provide assistance in restoring the Teams Meeting functionality within the Outlook Calendar/Appointment interface.
Attachments:
- Screenshot showing the current issue (Teams Meeting button missing)
- Screenshot showing the expected behavior (Teams Meeting button visible)
10 Replies
- Peterke1337Copper Contributor
The mentioned fix with the app switcher file seems to be part of the fix.
I did that, then i went to
File > Options > Add-ins > pressed Start to see COM Add-ins.
Then disabled Skype meetings add-in.
Then i restarted Outlook, Teams, opened Teams first then Outlook.
It worked, for some users, if it didnt i then had to go to File > Options > Calendar > Meeting Providers > Microsoft Teams (option was suddenly available)
Hope this helps!
- jay1978Tin Contributor
For anyone still having the same issue, please try following this:
(This is from user u/kcheyne in reddit)I ran into this yesterday and figured it out.
The file app_switcher_settings.json is missing from: %LocalAppData%\Publishers\8wekyb3d8bbwe\TeamsSharedConfig
Without it the meeting addin fails to confirm New Teams is the active client and shuts itself down on every load.Diagnosis: Check the addin log at: %temp%\Microsoft\Teams\meeting-addin\
- Failure looks like:
- Warn: app_switcher_settings.json file does not exist or does not have value for defaultTeamsApp field.
- Warn: Active Teams App set to Teams1
- NOTE: the error messages in this log field state a wrong field name "defaultTeamsApp". The correct fieldname needed in the json is "defaultApp"
Fix: Copy this file from a known-good machine and paste it in this path: * %LocalAppData%\Publishers\8wekyb3d8bbwe\TeamsSharedConfig\app_switcher_settings.json
Contents of the file that worked for me were this: {"defaultApp":1,"cohort":"","webAccountId_AAD":"","cohortStage":"","userId_AAD":"","previousT1MachineId":"","previousT1SessionId":""}
Then close both Outlook and Teams, launch Teams first, then Outlook.
- frakmCopper Contributor
thank you!!!!!!!!!!!!!!!!
- slclarke83Copper Contributor
jay1978 Thank you. Yep this was missing
%LocalAppData%\Publishers\8wekyb3d8bbwe\TeamsSharedConfig\app_switcher_settings.json - bandwidthwastedCopper Contributor
Nice catch, this worked for me on a new users machine, no file at all, copied mine and reopened outlook and worked perfectly.
Thanks
- artjomtroCopper Contributor
Same s... different day
we have same problem
teams and office are last versions
plugin installed
even in event viewer are record that plugin are loaded
no button in outlook and no meeting provider in setting list
please advise solution
reinstall not working
fresh os, fresh pc, fresh office 365 and fresh teams - onlandCopper Contributor
We have the same issue for 3 users/laptops now
- onlandCopper Contributor
same issues here.
Which versions + build numbers of Outlook and Teams do you have installed?
Verify that your default Meeting Provider is set to Teams;
File-> Options-> Calendar-> Meeting Providers...If it is;
Close Teams and Outlook and then uninstall the "Microsoft Teams Meeting Add-in for Microsoft Office". Then start Teams again and after a few minutes start Outlook as well. This will reinstall the latest version of the Teams Meeting Add-in.If this indeed solves your issue, then your deployment package likely still includes a package for the old Teams client as well.
- KatnoCopper Contributor
Having the same issue. Checked for Meeting provider and nothing is listed: