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ParLinderoth's avatar
ParLinderoth
Steel Contributor
May 20, 2019

Show as conversation in shared mailbox

Hi,   In Outlook online (O365) it is possible to open a shared mailbox and see the sent messages grouped together with the incoming messages in conversations. The same functionality is not availabl...
office 365
outlook for windows
  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    May 20, 2019

    ParLinderoth  You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time. 

maryo555's avatar
maryo555
Copper Contributor
Oct 29, 2021
Thank you Diane. This is exactly the confirmation I have been needing. I've been wrestling with this dilemma with my clients a lot lately. Maybe because of O365, these mailboxes are more commonly set up as shared these days, whereas in the past we may have come across more mailboxes set up with an account. Is there an easy way for me to spot the difference?

Conversation view is such a bonus when there are several people tending to a shared mailbox as it can show everyone what has transpired on each email.

I think the workaround that I will suggest is to create a rule; when I send an email from the shared mailbox, a copy is sent to the shared inbox. That way they will get, almost, the equivalent of conversation view in a proper mailbox. Do you think that will work?
HenrikEngel's avatar
HenrikEngel
Copper Contributor
Nov 02, 2021

... we have the same problem or challenge that the conversation view no longer works in shared mailboxes.

 

Are there any workarounds available or ideas?

  • MPCFRIC's avatar
    MPCFRIC
    Copper Contributor
    Apr 26, 2023

    HenrikEngel  

     

    As a work around, I have found that if you always hit "reply all" to emails in a shared email account, the reply will show up in conversation view.  If you only hit "reply", it will not.

    • BenBBTS's avatar
      BenBBTS
      Copper Contributor
      Jun 08, 2023

      MPCFRIC This is because Reply All actually includes the shared mailbox's email address in the To list.

      For any that comes across this thread: In order for shared mailbox sent emails to show up in conversation threads in the shared inbox, you must include the shared mailbox's email as a recipient.

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