Forum Discussion
Show as conversation in shared mailbox
ParLinderoth You didnt miss a setting - it's not possible in Outlook desktop because of the way search works in shared mailboxes. Instant search is limited to one folder at a time.
Conversation view is such a bonus when there are several people tending to a shared mailbox as it can show everyone what has transpired on each email.
I think the workaround that I will suggest is to create a rule; when I send an email from the shared mailbox, a copy is sent to the shared inbox. That way they will get, almost, the equivalent of conversation view in a proper mailbox. Do you think that will work?
- >> Is there an easy way for me to spot the difference?
Shared mailboxes are in the folder list using their display name, not their email address.
The rule won't work - you can only use server-side rules and need to set them up in Outlook on the web or creating a profile for the shared mailbox and creating server-side rules (which is any rule that does not say "(client only)".
While you could add the shared box to your profile, if the mailbox shows up automatically when you add your account to a profile, the mailbox is auto mapped - when its auto mapped and added as an account, it is buggy.
To add the mailbox as an account, you need to sign into it using your user/password.
Instructions: https://www.slipstick.com/exchange/create-rules-and-oof-shared-mailbox/
Your other option is using a macro to copy the sent messages, if work allows it. (I have a macro that does this.)Diane_Poremsky_MVPCan you share this macro with me - thank you.
- I added it to this article - https://www.slipstick.com/developer/code-samples/use-a-macro-to-move-sent-items/#shared
... we have the same problem or challenge that the conversation view no longer works in shared mailboxes.
Are there any workarounds available or ideas?
As a work around, I have found that if you always hit "reply all" to emails in a shared email account, the reply will show up in conversation view. If you only hit "reply", it will not.
MPCFRIC This is because Reply All actually includes the shared mailbox's email address in the To list.
For any that comes across this thread: In order for shared mailbox sent emails to show up in conversation threads in the shared inbox, you must include the shared mailbox's email as a recipient.
