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Markus Turba's avatar
Markus Turba
Copper Contributor
Feb 09, 2017

Shared Mailboxes - Best way to use on mobiles/tablets

Is there any official way to use shared mailboxes on mobile devices like iPhone/iPad? I have a group of people here who need to check incoming emails to a shared mailbox and they want to do that whole being on the road and have no access to their full blown up desktop version of Outlook. I known I could direct them to OWA, but that's not fun on iPhone and they are really used to just one app for their emails.
exchange
mobile

2 Replies

  • Elias Lazrak Ekström's avatar
    Elias Lazrak Ekström
    Copper Contributor
    Feb 09, 2017

    IIRC you can add it in the iPhone mail app.

     

    I don't have an iPhone in front of me, but I think these are the steps:

     

    Go to Settings. Click on Mail, contacts & calendars. Click on Add account.

    Choose "other" as the type of the account.

    On the next page you'll:
    Enter Name.
    Enter the email address of the shared inbox. (i.e. sharedmailbox@yourcompany.net or something)
    Enter the your personal password.
    Enter a description.

    When you're done you click next. On the following page you select IMAP.

    Incoming mail server:
    Host name: outlook.office365.com
    Username: Your personal email, followed by "/nameofthesharedmailboxaccount" For example: markus.turba@yourcompany.net/sharedmailbox
    Password: Your personal email password.

     

    Outgoing mail server:

    Host name: smtp.outlook365.com

    User name: Your personal email address.

    Password: Your personal email password.

     

     

    I'm not 100% sure about this as I don't have an iphone available to try this on. But I hope it helps. :)

     

    /Elias

    • Kevin_Hoyt's avatar
      Kevin_Hoyt
      Iron Contributor
      Oct 25, 2017
      Hello, is this still the only option if the user doesn't know the password to the shared mailbox? I can add it as I would any mailbox when I know the password to the shared mailbox but that isn't really a shared mailbox then. I'm not able to get the instructions above to work when I don't know the mailbox password.

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