Forum Discussion
Mobile app Sub folder notifications
We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folder...
I think it's important to know WHY it works so the repercussions and caveats are clear. Pretty much any of the 'Client-Only' rules basically force the other rules to wait before processing. So if you say 'play a sound' or 'play a notification' via the desktop app, then other conditions (like moving folders) won't apply until the desktop client is open. Since the 'Move folder' rule is applied server-side, if you don't have any client-only rules in place it will happen instantly without notification.
If the desktop client stays closed, the messages stay in the inbox on the server/mobile device client and normal mobile notifications occur. Once the desktop client is opened, the rule begins processing and those messages get moved into subfolders on both mobile and desktop.
What you'll want to warn users about is to close the desktop client when not in use. If it continues to process rules, it can create an inconsistent state where you get a mobile notification for a message, but it's already been moved to the subfolder. If the user clicks the notification, they're brought to the inbox where the message no longer exists. (tested on Android).
If the desktop client stays closed, the messages stay in the inbox on the server/mobile device client and normal mobile notifications occur. Once the desktop client is opened, the rule begins processing and those messages get moved into subfolders on both mobile and desktop.
What you'll want to warn users about is to close the desktop client when not in use. If it continues to process rules, it can create an inconsistent state where you get a mobile notification for a message, but it's already been moved to the subfolder. If the user clicks the notification, they're brought to the inbox where the message no longer exists. (tested on Android).
excellent explanation.
Just checking if the Oulook app still sucks? Yup it does. For one of the biggest software companies in the world, this is sad.
Unfortunately - Yes. It is the reality of the situation- a simple issue asked to be fixed YEARS ago. Offering a bunch of workarounds, BS, and a ton of extra work for a simple feature that should have worked on the release of Outlook Mobile.
