Forum Discussion

Andrew Sparks's avatar
Andrew Sparks
Iron Contributor
Dec 11, 2018

Mobile app Sub folder notifications

We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folder...
Outlook for Android
Outlook for iOS
hementh's avatar
hementh
Copper Contributor
Apr 28, 2020

Andrew Sparks 

 

Hi, I hope it should it work fine.

 

Step 1: Open Outlook app and Click on Menu Bar(Top Left 3 lines in Android)

Step 2: Go to  Settings or Click on Gear Icon

Step 3: In the list you can find Notifications under Email section click on that

Step 4: In the Notification You can find a option called notifications and other

Step 5: Click on Notifications and you will get drop-down list select All Email

 

I hope this should work.

Ali_az's avatar
Ali_az
Copper Contributor
May 14, 2020

hementh 

 

Glad that this was implemented finally but also disappointed as I just did this manipulation but it did not work..

I still don't receive any notifications from sub-folders.

    • Ali_az's avatar
      Ali_az
      Copper Contributor
      May 18, 2020

      Victor_Ivanidze 

      Thanks for the proposition Victor.

      But this topic is about the outlook android app not the desktop app.

      I'am surprised that this basic functionality is not in the app yet..I'am a developer and I know how this work, it's a shame that Microsoft implements their outlook application without thinking about having a notification for sub-folder new mails..

       

      Hint for people that have the same issue and those who might end-up here:

      The best solution I found currently is to use MS-flow app, I succeeded to have notifications with a delay of 15 minutes as it sychronizes every 15 min for outlook account and I think every 5 min for 365 email accounts.

      Install it from the store then follow these steps:

      - Create a new flow

      - from the triggers list, pick when a new email comes v2 (there is a trigger for outlook and one for 365).

      - hit login, it will ask you to login

      - then add Notification from the action list

      - you can choose what to show in the notification (I picked sender and body of email).

       

      • Ali_az's avatar
        Ali_az
        Copper Contributor
        Feb 16, 2022

        I have posted this workaround 2 years ago (Workaround in my comment in page 1) and since I've been getting notifications about more people complaining about the issue.
        Sadly two years later I can tell you that this is still kind of the only valid workaround to get notified about an email in a subfolder.
        - And for people who mention some workarounds on Outlook Desktop, please note that this topic is titled "Mobile app Sub folder notifications" (Mobile app).

         

        - Also to thewingpk please note that this topic is not about contacts at all.

        Its about people who have made an outlook rule configured to deliver some emails to a certain folder.

        Now these people are not being notified by the outlook app when there is a new email in the subfolder, therefore we have to constantly check our subfolders to see if we got any new emails. (yes its that basic 🙂 ).
        Thanks

Resources