Forum Discussion

Brass Contributor

Jul 22, 2022

Solved

Introducing Scheduling poll in Outlook!

Announcing FindTime as a native feature in Outlook! We are excited to introduce Scheduling poll, bringing the capabilities of FindTime as a native feature in Outlook. Scheduling poll is currently a...

office 365

Outlook for Mac

outlook on the web

AmirHaque-MSFT
Mar 01, 2023
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.

Update: This issue has been fixed.

EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-in

Impacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.

Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.

matthewryun

Copper Contributor

Jun 06, 2023

AmirHaque-MSFT Thank you for the reply.

I am a little confused. This is not a feature request.
it is functionality that already exists. It is a was working for the past year - and is not working correctly now. The schedule button is already there and when I click on it, it doesn’t send a meting invite for the selected time.

I just found that if I click to view all of my polls from the Outlook widget, then the functionality works. However, if I click to view my polls with an a browser, then it doesn’t seem to work.

AmirHaque-MSFT

Microsoft

Jun 06, 2023

matthewryun - That was my response to LukaszK1255's post (integration of Room booking into Scheduling poll). I looked into your issue, using Outlook on the web (OWA, in a browser) and Scheduling poll feature, after sending a poll, and having at least one attendee voting on it, when I go to that meeting poll in my 'Scheduling poll' dashboard (https://outlook.office.com/findtime/dashboard/) and click on Schedule button, a new Event window does come up with all relevant details from the Scheduling poll. So, I cannot repro your issue. If you can repro it on demand repeatedly, can you please open a Support case and report it thru that (https://www.microsoft.com/en-us/microsoft-365/support), so that we can look into it. Thanks.

matthewryun
Copper Contributor
Jun 17, 2023
AmirHaque-MSFT I am sorry about that. I am an idiot and didn't see that your response was to someone else. My bad!!
I think it may be a browser issue. When testing (opening the links) in Opera, it does not work correctly. However, testing in other browsers seems to work okay. So I will keep an eye on this and see if I can find specific steps causing issues.