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Tomas335's avatar
Tomas335
Copper Contributor
Nov 07, 2019

Profile won't load in Outlook

I have Office 365 and am running Windows 10 on a 64 bit laptop. I am trying to run Outlook and the profile won't load. I have tried restarting my laptop and uninstalling and reinstalling Outlook to no avail. I am getting annoyed. Is there something wrong I'm doing? is there a phone number I can call so that someone can walk me through the process of setting up my Outlook profile?

outlook for windows

2 Replies

  • Ricardo Viana's avatar
    Ricardo Viana
    Steel Contributor
    Nov 07, 2019
    Hi,

    Does it return any?
    Are you able to create the profile, but then outlook doesn't open?

    Could you please share more info about your issue?
    • Tomas335's avatar
      Tomas335
      Copper Contributor
      Nov 07, 2019
      No, Outlook will not load at all. I cannot even create the profile online. I’ve tried sending the logs to Microsoft. Sometimes it opens and I can add a account, like Gmail. But the account does not stay in my profile when I close Outlook. Should I uninstall the app then try again from Microsoft Store? That is the only thing I haven’t done that I can think of.