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Nuuki's avatar
Nuuki
Copper Contributor
Jun 16, 2023

Problems adding a custom domain to new Outlook client

I just tried sawitching over from the built in Mail app to the new Outlook preview.

 

I have two email accounts - it picked up my Gmail just fine, but when I try to add my primary account it fails "This account cannot be added to Outlook. Please try with a different email address."

 

Its hosted on outlook.com but uses a private domain. Its the same address used for my Microsoft account. Is the new client still not supporting custom domains?

 

 

  • hsleviant's avatar
    hsleviant
    Copper Contributor
    My assumption is that it is trying an auto-discover, sees the domain, and chokes rather than checking the email against the Microsoft account. I've used a custom domain email as my Microsoft account for something like 20 years. I forward email to outlook.com and read and reply there, with the configuration allowing outlook to send as my personal email. I can't add either my personal email with the custom domain or the associated email ending with outlook.com.
    • Nuuki's avatar
      Nuuki
      Copper Contributor

      hsleviant Yeah I assume its something like that. That said you can add the address manually and then choose the provider from a dropdown, and it still doesn't work. Its extra frustrating because it works fine in the legacy Mail client.

      I guess consumers using their own domain are in the tiny minority, though you'd think there are enough sole traders or small businesses not using Exchange, that they would make sure this was working...

      I guess all we can do it log an issue in the client and hope they get to it.

      • Takadori's avatar
        Takadori
        Copper Contributor

        Nuuki 
        Same problem for me. I even changed domain registrar to Godaddy (since they are officially supported). Verified and added outlook.com pro DNS records. old client and web functions flawlessly. New outlook does not.

         

        Will stick to PWA for now (Though then I dont get gmail in same app)

  • SeanTCG's avatar
    SeanTCG
    Copper Contributor
    I'm having the same issue. My result says that the email server can't be reached, but I'm sure it's the same issue. In Advanced, specifying that it's an Outlook.com account did not help.
  • peterbladen's avatar
    peterbladen
    Copper Contributor

    Typical of Microsoft provide a new client and remove features for custom domains and icloud - they want to copy all your email into MS cloud servers so it can be scanned which is why 3rd party IMAP has been removed Nuuki 

    • Nuuki's avatar
      Nuuki
      Copper Contributor

      peterbladen The emails are already in outlook.com. I don't attribute this to a deliberate attempt to cripple the use of third party domains, but to it being new etc. If others already have it working it would be good to know.

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