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Nuuki's avatar
Nuuki
Copper Contributor
Jun 16, 2023

Problems adding a custom domain to new Outlook client

I just tried sawitching over from the built in Mail app to the new Outlook preview.   I have two email accounts - it picked up my Gmail just fine, but when I try to add my primary account it fails ...
outlook for windows
hsleviant's avatar
hsleviant
Copper Contributor
Jul 26, 2023
My assumption is that it is trying an auto-discover, sees the domain, and chokes rather than checking the email against the Microsoft account. I've used a custom domain email as my Microsoft account for something like 20 years. I forward email to outlook.com and read and reply there, with the configuration allowing outlook to send as my personal email. I can't add either my personal email with the custom domain or the associated email ending with outlook.com.
  • Nuuki's avatar
    Nuuki
    Copper Contributor
    Jul 27, 2023

    hsleviant Yeah I assume its something like that. That said you can add the address manually and then choose the provider from a dropdown, and it still doesn't work. Its extra frustrating because it works fine in the legacy Mail client.

    I guess consumers using their own domain are in the tiny minority, though you'd think there are enough sole traders or small businesses not using Exchange, that they would make sure this was working...

    I guess all we can do it log an issue in the client and hope they get to it.

    • Takadori's avatar
      Takadori
      Copper Contributor
      Aug 08, 2023

      Nuuki 
      Same problem for me. I even changed domain registrar to Godaddy (since they are officially supported). Verified and added outlook.com pro DNS records. old client and web functions flawlessly. New outlook does not.

       

      Will stick to PWA for now (Though then I dont get gmail in same app)

      • Takadori's avatar
        Takadori
        Copper Contributor
        Aug 08, 2023
        Since they are ending support for custom domains on outlook.com from Nov 2023, I guess this is not on their feature list for the new app (Force us to move to exchange online or something)
    • gabor8219's avatar
      gabor8219
      Copper Contributor
      Aug 07, 2023

      same here...does simply not work...

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