Forum Discussion
OWA for Android problems
Our employees using Android devices to access company email from OWA for Android are getting system prompts "OWA app must reset". They go through the reset process and get back to the original system prompt "OWA app must reset". I have asked them to remove OWA for Android and reinstall it. Still the same error.
There are no system advisory messages in the O365 admin web portal.
I found these posts from yesterday:
No replies from Microsoft on these login issues.
Any one from Microsoft have information on this error?
Thank you.
Then it might be something similar on their phones. But it's what Android apps use to display web pages inside the app. It isn't Chrome. Maybe on their phones it is called something else.
My co-workers was able to unistall the updates and it is now working for him.
- We want a simple app just to function properly.
- Support says: downgrade Chrome to original version supplied on your phone. Of course, that is NOT the proper answer you want to get.
Microsoft, go fix your problem!AllenFilush Any one from the Microsoft Exchange team monitoring this thread?
We reported the issue to Google and they say it is up to the app developer to fix the app. Unfortunately for us OWA for Android users that won't be happening.
What are Microsoft's recommendations now????
We have the same issue as yours. It's affecting everyone at my company.
Bill Gates is using Android phone. I'm wondering if he will whine at Microsoft OWA Developer team if he found out that the OWA Android is no longer working?
I hope OWA for Android gets fixed, now that Bill Gates switched to an Android phone.
I opened a ticket with Microsoft Support yesterday- have not heard updates from them yet.
Same thing here.
Putting a call into support.
Still no announcement in the O365 Admin web portal of this widespread issue.
Still cannot use OWA for Android this morning.
The solution the Tech gave me was to just not use the OWA app and use the phone's built in app.
I had to demand to talk to a Manager.
I had to remind them it's not my fault the app hasn't been updated and that Microsoft is dragging their feet on letting Government tenants use the newer Outlook for Android app so we are stuck using OWA whether I like it or not.
All in all a very poor Support experience so far. Waiting for the next call back.
We had the same issue and solved it by installing Outlook for android.
https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en
I know its not the best option but its a solution.
We have that app blocked for now until we test it.
OWA for Android needs to be fixed.
Trust me, we wish we could use that app but Microsoft won't let Government tenants use it.
- Oh! I didnt know that, we are a school in Mexico.
Hope they fix it soon.
- My OWA went down a week or so ago. This happened some time ago took weeks to get an app update. I am using another mail app noe
Ridiculous! OWA app does not work anymore, now they want you to DOWNGRADE Chrome?
Come on! Microsoft must solve its own problem!
hello everyone,
I just found the solution (tested on my Android 7.0)
- Settings / apps / chrome (you need to disabled)
- Settings / apps (select an option to show system applications)
- Select "Android System WebView" and press update button (If chrome is enabled you won't be able to do it).
- Once the update is done you can enjoy of using OWA again.
It seems that issue is caused by latest google update.
- Hello Hubert,
In my case, I had Chrome disabled and after yesterday's update, OWA for Android stopped working, asking for reset and all that. I have tried few times and even reinstalled app to no avail. Seeing your post I have enabled Chrome and app started working. Then, out of curiosity, disabled Chrome again and app is still working.
M. Thanks, but not all Android users have the System WebView feature installed, before this OWA for Android issue started. I posted the work around that worked for our employees.
Thank you! Others shared this tip in earlier posts.
