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EmyLoanzon's avatar
EmyLoanzon
Iron Contributor
Sep 26, 2017

OWA for Android problems

Our employees using Android devices to access company email from OWA for Android are getting system prompts "OWA app must reset". They go through the reset process and get back to the original system...
  • C_the_S's avatar
    C_the_S
    Sep 28, 2017

    Then it might be something similar on their phones. But it's what Android apps use to display web pages inside the app. It isn't Chrome. Maybe on their phones it is called something else.

    My co-workers was able to unistall the updates and it is now working for him.

C_the_S's avatar
C_the_S
Bronze Contributor

Same thing here.

 

Putting a call into support.

EmyLoanzon's avatar
EmyLoanzon
Iron Contributor
Sep 28, 2017

Still no announcement in the O365 Admin web portal of this widespread issue.

 

Still cannot use OWA for Android this morning.

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Sep 28, 2017

    The solution the Tech gave me was to just not use the OWA app and use the phone's built in app.

    I had to demand to talk to a Manager.

    I had to remind them it's not my fault the app hasn't been updated and that Microsoft is dragging their feet on letting Government tenants use the newer Outlook for Android app so we are stuck using OWA whether I like it or not.

    All in all a very poor Support experience so far. Waiting for the next call back.

     

    • EmyLoanzon's avatar
      EmyLoanzon
      Iron Contributor
      Sep 28, 2017

      Totally agree with you!

      • C_the_S's avatar
        C_the_S
        Bronze Contributor
        Sep 28, 2017

        Try uninstalling the updates for the Android System WebView.

        Settings -> Apps -> Android System WebView -> Uninstall Updates

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