Forum Discussion
Outlook web next/previous email arrows
Hello,
In Outlook web's new layout the arrows to go to the next or previous messages are gone. Is anyone experiencing this?
Now, with the new options ribbon there's no way to show them or bring them back. Since I use the layout without reading pane, it is really frustrating to go back to Inbox and then open the next email that I want to read.
Microsoft users reported that the Outlook Next and Previous icons which advanced between messages were missing. Now they are Back!
Since June 14th, many angry Microsoft Outlook users have complained about the inconvenience of navigating between emails.
The bottom line is Microsoft listened to the users and returned the up and down arrows.
Watch the detailed video on www.traccreations4e.com/the-vault because there are still some availability limitations.
If you are glad the up and down arrows have returned, give me a thumbs up.
Blog Post & video: https://traccreations4e.com/outlook-next-previous-icons-are-missing-update/Thanks to kanonkosmos for the initial post.
And shoutouts to RichieB785, thomascybersecureus, and seljer for giving the update that the arrows are back.
Teresa
Don't know if anyone will see this 5 months after the post but I figured out how to get the next/previous email arrows back.
Inside the full settings, go to "layout" (it's the first group of settings). Scroll down to "Reading Pane" and choose "hide reading pane." After you save and close out settings, you'll only see your list of emails. Once you click on an email, you'll see "previous" and "next" on the far right side of the top ribbon. Note that they will stay there as long as you have an actual email opened, no matter which ribbon layout you use (classic or simplified).
- Thanks, I did see it because the disappearance of the next/previous email arrows only just happened to me overnight with a weird update of the top ribbon (a whole lot of options I don't need or want). However I now have the words Previous and Next to the top left in an open email, so all is OK.
- Update to my previous comment - I've just realised that I now have to always scroll to the top of the body of the email to get to Previous and Next because it's in the header of the email rather than on the ribbon above the email - very annoying! So it's actually quicker to use the keyboard shortcuts suggested earlier in the thread. I hope Microsoft is reading this feedback.
Microsoft users reported that the Outlook Next and Previous icons which advanced between messages were missing. Now they are Back!
Since June 14th, many angry Microsoft Outlook users have complained about the inconvenience of navigating between emails.
The bottom line is Microsoft listened to the users and returned the up and down arrows.
Watch the detailed video on www.traccreations4e.com/the-vault because there are still some availability limitations.
If you are glad the up and down arrows have returned, give me a thumbs up.
Blog Post & video: https://traccreations4e.com/outlook-next-previous-icons-are-missing-update/Thanks to kanonkosmos for the initial post.
And shoutouts to RichieB785, thomascybersecureus, and seljer for giving the update that the arrows are back.
Teresa- I am glad they are back, but I still wonder what the heck they were thinking?! Who thought that was a good idea??
- I saw them "mysteriously" return yesterday mid-day. Did the happy dance. But yet, wtf were they thinking, and I love how quietly they slipped them back in!
- My arrows are back :o)
- Good news. Hope the rest of us get them soon.
- Just got mine! Woo hoo!! (total geek moment!)
- yes. it's very irritating.
- The next/prev arrows were moved to the right margin before they disappeared. Using Next/Prev arrows are fundamental funtionality - Microsoft blew this one big time. They should be returned to their previous position (near left margin) so one doesn't have to move their cursur back and forth across the screen.
- Not sure why I didn't think of this earlier, but with some people starting to see the next/prev arrows while others don't - it's due to how long they hang on to cache for Outlook. If you don't see them yet, open an email in Outlook and perform CTRL+F5 to reload the page without using your existing cache. Duh!!!
- Agree.
kanonkosmos I am having the same issue the arrows that were in the top right are gone I read that on-line if you press ctrl . period it moves but that is a pain to do this and time consuming please help bring back the up down arrows.
Really, what were they thinking? I can't imagine they took a poll & users said "sure, get rid of those next/previous arrows". How can we get them back? This has encouraged me to improve my keyboard shortcut skills.
- They weren't thinking, at all.
- YES it's driving me crazy! I only use outlook.com (not desktop version) and after viewing an email I have to go back to list to progress to the next (unless I delete the email I'm currently viewing).
I don't understand why they removed missing next/previous email arrows.
A workaround would be to use keyboard shortcut CTRL+ for previous, and CTRL+. for next mail,
but still, I don't like it.
- Great Tip: Next/Previous Shortcut clarity
Next = Ctrl + . (period)
Previous = Ctrl + , (comma)
- What in the heck were they thinking?!? UGH. This is the straw that breaks this camel's back.
This is after MS lost my data (emails, calendar items, contacts, and over 100 ToDo tasks) back in February when they wrongly deactivated my account. They turned it off right in the middle of me checking emails so I noticed it within minutes of the deactivation. I quickly contacted M365 business support and they recognized their mistake, then reinstated the account within 12 hours of the deactivation. However, my data was already scrubbed from the servers. MS support never explained how or why my account was deactivated and was never able to recover my data, nor did they offer any concession for their mistake. How does MS not have a minimum default data retention policy of at least 7-10 days?! This seems like a gross oversight.
I am going back to GW. In 20 years of IT administration and support, they have never let me down. Not trying to be a jerk but there does not seem to be much thought going into the way things are being done at MS these days. kanonkosmos Microsoft's online email is infuriating. I am stuck using it because my company chose them, but it has been nothing but trouble since day one. This missing next/previous item arrow is just the latest. Just a few months ago, Microsoft LOST all of my data including emails, calendar items, contacts, and over 100 tasks that I was tracking for my job. They wrongly deactivated my account, and when I noticed it was down I called MS support and they reinstated the account within 12 hours of the deactivation, but all data was GONE. It cost my company big contracts and even caused us to have to let a couple of people go due to lost work. Microsoft had no explanation as to how it happened, no solutions, and I never got anything recovered. How the hell does a company like Microsoft not have at least a 10-day data retention policy for cases where an account is wrongly or accidentally deactivated?!? The level of incompetence is staggering, to say the least.
