Forum Discussion
Outlook web next/previous email arrows
Microsoft users reported that the Outlook Next and Previous icons which advanced between messages were missing. Now they are Back!
Since June 14th, many angry Microsoft Outlook users have complained about the inconvenience of navigating between emails.
The bottom line is Microsoft listened to the users and returned the up and down arrows.
Watch the detailed video on www.traccreations4e.com/the-vault because there are still some availability limitations.
If you are glad the up and down arrows have returned, give me a thumbs up.
Blog Post & video: https://traccreations4e.com/outlook-next-previous-icons-are-missing-update/Thanks to kanonkosmos for the initial post.
And shoutouts to RichieB785, thomascybersecureus, and seljer for giving the update that the arrows are back.
Teresa
I don't understand why they removed missing next/previous email arrows.
A workaround would be to use keyboard shortcut CTRL+ for previous, and CTRL+. for next mail,
but still, I don't like it.
Next = Ctrl + . (period)
Previous = Ctrl + , (comma)
- This does not work for me. I would hate to have to change primary email account but do have gmail and yahoo accounts that I could switch to over time. Is windows switching to smartphone only support?
Hi seljer
Make sure you have specified Outlook or Outlook.com keyboard shortcuts through Outlook settings for Outlook on the web app. Then the Ctrl + , (common) and Ctl + . (period), should work.
You didn't mention which app you were using but if you are using the Outlook desktop app which contains the Flag & Delete icons with the reading pane, the shortcut keys are Alt + arrow up or Alt + arrow down.
As far as Microsoft support, I am an independent advisor. If you want support from Microsoft, you can submit a ticket by completing the steps below.
- For Microsoft 365 Subscribers, navigate to Office.com home page.
- Select Admin | Support | From the dropdown menu, Choose New Service Request
- Type in your problem which provide some suggestions (no way around this step)
- At the bottom of the screen, select Contact Support
- A Microsoft agent will contact you directly. (I have contacted them on several occasions.)
For this type of issue, the missing arrows, it appears to be by MS design. So, you can give MS feedback with hope to influence change. Just remember I am a user too. This change impacted me as well. So people be kind to me. I'm on your side!
Teresa
Thanks. The enable shortcuts in outlook was the key. The shortcuts now work.
Spent a good deal of time with Microsoft support and they did not solve the problem.
Microsoft indicated that they are now aware of and working on this problem.Teresa_Cyrus
Teresa_Cyrus I appreciate the tip immensely and am using it. Thanks
BUT: MICROSOFT this is BS! RETURN THE DARN ARROWS. Why wouldn't your customers want to navigate with their mouse, etc.
I agree with you at 100%. I encourage you and all others on this thread to give Microsoft the feedback directly. They have a team that reviews the feedback portal.
Teresa
- I have, and they have called me back once a week for the past 4 months just to tell me they have no solution and no way to fix it. Forget these jokers, I'm going back to GW.
