Forum Discussion
Outlook web Inbox button and others not working
As from today, the INBOX button or any other don't work; clicking on it won't take me back to the inbox view.
It only happens when I open an email or conversation of that particular folder and then want to return to the Inbox or that folder's view.
I have to click on another button, like DRAFTS, and then INBOX again to make it work.
It happens in both Chrome and Firefox, both with latest updates.
EDIT: As for 10 March the problem seems to be fixed.
66 Replies
- SunPermitsCopper ContributorFIXED!! Let's hope it lasts!!
- indrawat3Copper Contributor
It is annoying, please fix it asap.
- mahalo76Copper ContributorI was able to contact Support via Chat from my live.com account and from what the rep is telling me this is the way it functions now and you can only return to the parent folder/message list by clicking the X Close at the top left of the message.
Their response after I asked if this change was permanent - "This is by default on all accounts across globe, I suggest you post your feedback on feedback page as this is monitored by developers team." I further questioned if "default" meant there is a way to change this behavior, they did not know and pointed me to the feedback page: https://feedbackportal.microsoft.com/feedback/post/- SpiderakkaCopper Contributor
They got my feedback, for all the good it will do. They seem intent on doing what they want to do regardless of how it affects users.
- brains-engineeringCopper Contributor
let's send a massive number of support request
In outlook go to help, then on the right pane select at the bottom "feedback", then "I don't like something", write it there the issue and don't be shy!
- SunPermitsCopper ContributorI just mine.
- alanrankinhotmailcomCopper ContributorJust left a message ,so far crickets
- leesawpeaCopper Contributor
I have had the same issue for a few days. March 9, 2023 now.
- Michael_BourdaghsCopper Contributor
Same problem here, starting around the same time. I use the back arrow key as a workaround, but very annoying.
- Alex408Copper Contributor
When is this going to be fixed? Why can't paying customers get basic functionality from this product?
- Dahoe33Copper ContributorClicking another folder first (Junk/Drafts etc..)then clicking Inbox seems to work, just a bit annoying that one of the biggest companies in the world can't build a decent website.
- LisaUUCopper Contributor
I'm having the same problemkanonkosmos
- Dahoe33Copper Contributor
Yep, same here, after 25 years of working with Microsoft you would think i'm used to things like this but they never cease to amaze me with their amateurish behaviour.
If i was to do something ridiculous like this in my company i would be sacked not told to bury my head in the sand & ignore/deny it happened due to company policy.
Disgraceful.
- ProfileUsernameCopper Contributor
This is total annoying and counter productive to my flow.
As a temporary work around I am running this script in a JavaScript browser extension:
document.addEventListener('click', function(event) { const alreadedSelectedDiv = event.target.closest('div[aria-selected="true"]'); if (alreadedSelectedDiv) { handleAlreadySelectedClick(alreadedSelectedDiv); } }); function handleAlreadySelectedClick(selectedDiv) { // Code to execute when a selected div is clicked var nextTarget = selectedDiv.closest('[role="tree"]').querySelector('div[aria-selected="false"]'); if(nextTarget){ nextTarget.click();//click another folder selectedDiv.click();//click back to target folder }else{ console.log("no other folders to click!"); } }
It just clicks a different folder for you then back to the folder you were already on.
- Sergiorpo_2023Copper ContributorHow did you create the extension? I have many users complaining about this problem. Thanks a lot
- SunPermitsCopper Contributor
I'm not sure about the extension. Maybe someone else's post?
I added the inbox to my favorites, per another poster's suggestion.
It ends up right above the normal Inbox so it's a good work around.
Then I complained using:
- barrie7815Copper Contributor
Same here... super annoying!!
- noslakCopper ContributorI have the same issue. Now I have to click on the envelope in the upper right corner to get back to my email.