Forum Discussion
Outlook To Recepients Display Name Mismatch with Users email address
ChristianBergstrom thank you for the reply
this has has been happening for the past 6 to 8 months time since we moved to exchange 2016,
but this is not for all staff only a very few,
i tried to manually downlaod the gal no luck, also when searched the display name there is no such entry in gal, but the email addres is available whihc shows the correct user in gal, how it should be, aslo clearing the auto complete fixes for the time being once the nick name cache buiilds its shows up the incorrect display name for the email
NiroEzra Hello again, so this has been happening for the past 6-8 months, but only a few users are having this issue? As you believe this could be a result of a previous Outlook bug I must ask what you've done troubleshooting this from an Outlook client perspective? Meaning the build, see below. (by this I am assuming your Exchange configuration is OK).
I must say I am a bit confused regarding the build number. I only get one hit under the release notes for the Update Channels (the one you're referring to) and that's the 'Semi-Annual Channel Targeted', version 1908 build 11929.20436 released in November 2019. How come you're using this? The first version of 1908 for the Semi-Annual Channel was build 11929.20562. The build you're using was actually updated only 10 days after it's release.
My recommendation would be to install an updated build on one of the affected users and see what happens. Best practice from my experience is to separate the update channels. For example, early adopters on the Monthly Channel, pilot users on the Semi-Annual Targeted and the rest on the default Semi-Annual Channel.
If a newer build does not solve the issue I suggest you raise a ticket with Microsoft Support.
Only Option is to unlink the incorrect contacts, manually
