Forum Discussion
Outlook stops working - asked for permission to access Google which it already has
Using both Outlook from Office and the version of Outlook standard with Windows 11. On some systems it stopped working where it used to work just fine. What happens when it stops working is that when it starts up a window pops up asking to sign into the Google account. I click on the account and then the window changes to saying something like "MS applications need access to Google account." I click on continue and then the window changes to saying something like "Some MS applications already have access to Google" and I follow some more links and it confirms that MS DOES HAVE access to Google mail. I go back into Outlook, which still does not work, and I can only follow the same circle of windows to try to get access to Google mail and I can never get Outlook to work. Every once in a while it works ok, only to stop working later on.
VERY FRUSTRATED!! Any help will be greatly appreciated.
Gerry
3 Replies
Hi Matt,
I didn't want to remove Outlook's access from Google as I was afraid it would affect my desktop where Outlook was working. However I did remove Gmail from my laptop's Outlook and then added it back in and that seemed to work.
Thanks,
Gerry
Outlook may be stuck in a loop due to broken permissions or app conflicts. First, remove your Gmail account from Outlook. Then go to your Google Account → Security → Third-party access, and remove Microsoft’s access. Re-add the Gmail account in Outlook—this should trigger a fresh sign-in. Make sure IMAP is enabled in Gmail settings, and if you use 2-step verification, create an App Password. Also, try using only one version of Outlook (either the new one or classic), as running both can cause issues.
Hi Matt,
I have 3 PCs using Outlook: My primary desktop PC (Outlook from Office), my laptop (using standard Outlook) and my sister's desktop (using standard Outlook). My desktop Outlook stopped working as described a few months ago but then started working correctly and has been for quite some time. My laptop stopped working quite a while ago and my sister's desktop stopped working about 2 weeks ago.
I was hesitant to tell Google to remove Outlook's access as I was afraid it might screw up Outlook on my desktop. However I did remove Gmail from my laptop's Outlook. It then seemed to do the same kinds of things asking for access but this time the laptop's Outlook started working! As I said before I really don't use the laptop very often and I think that may have something to do with losing access to Gmail, although it really should not. I see my sister in a week or two and will try doing the same thing on her desktop.
So thanks very much for the advice.
Gerry
