Forum Discussion
Outlook stops working - asked for permission to access Google which it already has
Outlook may be stuck in a loop due to broken permissions or app conflicts. First, remove your Gmail account from Outlook. Then go to your Google Account → Security → Third-party access, and remove Microsoft’s access. Re-add the Gmail account in Outlook—this should trigger a fresh sign-in. Make sure IMAP is enabled in Gmail settings, and if you use 2-step verification, create an App Password. Also, try using only one version of Outlook (either the new one or classic), as running both can cause issues.
Hi Matt,
I have 3 PCs using Outlook: My primary desktop PC (Outlook from Office), my laptop (using standard Outlook) and my sister's desktop (using standard Outlook). My desktop Outlook stopped working as described a few months ago but then started working correctly and has been for quite some time. My laptop stopped working quite a while ago and my sister's desktop stopped working about 2 weeks ago.
I was hesitant to tell Google to remove Outlook's access as I was afraid it might screw up Outlook on my desktop. However I did remove Gmail from my laptop's Outlook. It then seemed to do the same kinds of things asking for access but this time the laptop's Outlook started working! As I said before I really don't use the laptop very often and I think that may have something to do with losing access to Gmail, although it really should not. I see my sister in a week or two and will try doing the same thing on her desktop.
So thanks very much for the advice.
Gerry