Forum Discussion
outlook.live.com not showing external images in messages
I can't get outlook.live.com to show images. I'm using an ancient account -- msn.com migrated to outlook.com, if that matters. But I also have an Office 365 subscription I'm using the service in a desktop browser.
Up to a few weeks ago, things were fine. But now mailing lists that I subscribe to (like Harbor Freight Tools advertisements, or The Wall Street Journal, or Redfin search matches, or ...) aren't showing images. This makes email pretty much unusable, since there's no UI to explicitly allow images for that email message.
I've added the email sender to my contacts and to safe senders. The mailing list is known to Outlook in the options -- seems like that's allowed, too.
When I try to search for this issue, I end up hitting answers from 2012 which describe settings and menus that aren't in my UI.
How can I get images to load? Why did they break?
I tried digging a bit deeper:
I'm looking at a message in the browser that has blocked images. If I'm looking at the message itself, I see this HTML for one of the blocked images:
<img data-imagetype="External" blockedimagesrc="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" alt="automotive" class="x_width_95" style="display:block; margin:0 auto; border:0; white-space:pre; text-align:center">
but if I view the message's original source (using three dots / view / message source) then I find this HTML for the same image:
<img src="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" style="display:block;margin=:0 auto;border:0;white-space:pre;text-align:center;" alt="automotive" class="width_95">
So it's very clear that outlook.live.com is translating the HTML and blocking the image deliberately. How can I make it stop doing that?
73 Replies
- I managed to fix this issue without changing to conversation view. I did not even touch any settings in web outlook.
What I did was, set up my email account using the built-in mail client in Windows 10 and let emails load from there first. After that I go back to my web outlook and images load normally for all emails (old and new).
I am not sure if it will still work if we remove the email account from mail client but I am leaving it for now. mowcindy Yeah we all knew that already, the point is that we don't want to have to use Conversation View to be able to see images. It's not a solution, the problem still needs fixing.
- Tried in "Conversation View" and the images are displaying now.
- Same issue for me! I hit reply/forward to see the imagines-a pain, but it lets me see the image.
- I was doing that as well....
- Started working OK again today: Mac, Big Sur 11.5, Chrome, Edge, Safari, Firefox. Fingers crossed it CONTINUES to work .................
- Nope, still no pics for me 😞
- my current work around is using a mail app on windows 10. i just cant comprehend how its taking them this long to fix
Problem exist on multiple browsers and PCs, so a Microsoft problem.
As a workaround I downloaded from the Microsoft Store the Mail and Calendar App for PC. It does not have this problem, and you can use to access your emails and calendar.
https://www.microsoft.com/en-us/p/mail-and-calendar/9wzdncrfhvqm?activetab=pivot:overviewtab
- That may be an awesome workaround for you, but there is a reason why I use mail in a web browser. I don't want the Mail and Calendar App installed on my system. Period. Microsoft needs to fix this. They broke it, they fix.
