Forum Discussion
outlook.live.com not showing external images in messages
I can't get outlook.live.com to show images. I'm using an ancient account -- msn.com migrated to outlook.com, if that matters. But I also have an Office 365 subscription I'm using the service in a desktop browser.
Up to a few weeks ago, things were fine. But now mailing lists that I subscribe to (like Harbor Freight Tools advertisements, or The Wall Street Journal, or Redfin search matches, or ...) aren't showing images. This makes email pretty much unusable, since there's no UI to explicitly allow images for that email message.
I've added the email sender to my contacts and to safe senders. The mailing list is known to Outlook in the options -- seems like that's allowed, too.
When I try to search for this issue, I end up hitting answers from 2012 which describe settings and menus that aren't in my UI.
How can I get images to load? Why did they break?
I tried digging a bit deeper:
I'm looking at a message in the browser that has blocked images. If I'm looking at the message itself, I see this HTML for one of the blocked images:
<img data-imagetype="External" blockedimagesrc="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" alt="automotive" class="x_width_95" style="display:block; margin:0 auto; border:0; white-space:pre; text-align:center">
but if I view the message's original source (using three dots / view / message source) then I find this HTML for the same image:
<img src="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" style="display:block;margin=:0 auto;border:0;white-space:pre;text-align:center;" alt="automotive" class="width_95">
So it's very clear that outlook.live.com is translating the HTML and blocking the image deliberately. How can I make it stop doing that?
Solved it by going to Settings - General - Privacy and Data - External Images - Always use the Outlook service to load images.
Then refresh your page and the images now render within the emails. :)
- I still have this issue, how was anyone able to solve it?
I have the same issue but its not for all images. Some show up but others dont. Here is what it looks like.
Same issue in the mobile app. I have to click on the image to show it. The same email works fine in gmail and fastmail.
Stephan
- The problem was fixed for about 1 month, but it started happening again yesterday - 11-03-21. Please undo whatever you did yesterday!
- Some images show now and others don't. It seems the problem is only partially fixed.
- It's working without conversation view for me now too. Let's see what tomorrow brings though!
My images have now returned after being "lost" for the last four or five days.
- Whatever fix they implemented on the back-end appears to be lasting. Now if they could only implement a fix for the poor junk/spam filter to block senders with clearly spammy email addresses like "return@bend.rest.j2c4shtpnk.uk" the product would be much improved.
Seems the issue has been fixed. It's now working for me without using the Conversations view.
- Still not working here, but maybe the fix is being rolled out. We can hope!
