Forum Discussion
Outlook for MAC does not include attached files
I experience that Outlook very often doesn't send the files I have attached. Everything looks correct until the mail I sent. Then it's like the attachment is removed from the e-mail. Also, my image in the signature is often missing. How can I solve this issue?
- this is now with Micorosft office 365 tech det under ID EX637339. A potential fix will be out in August
- What do we do between now and then?!
- not much you can do until a fix is sorted. Options are
1. use outlook on the web only (we have not asked our users to do that)
2. revert to legacy outlook
3. add the attachments at the end of composing the message
- Do you have any update on this specific issue?
Casperms, this is an active incident EX637339. The latest is "Current status: We're continuing to develop an Outlook for Mac update that will correct this issue, that we still expect it will be available for download in mid-August. We anticipate providing a release date by our next communication update."
- Here is the solution!
I have had this problem for 6 months and tried all the "advice" from people who have not experienced the issue themselves.
1. Open Mac OS System Settings
2. Select "Privacy and Security"
3. Select "Full Disk Access"
4. If Outlook is listed then ensure you enable full disk access
5. If Outlook is NOT listed then select the + icon in the bottom left
6. Search for Outlook in the pop up by typing "Outlook" in the search bar
7. Add Outlook and enable it.
SOLVED- this is something I would like to try to see if this succeeds. If it does succeed, then we will escalate this to Microsoft as Outlook should not need to have full disk access. I can deploy this in intune MDM for people who are effected and IF they wish to use the new outlook (we deployed to use legacy only for now until this gets resolved.)
Suleyman Ali I was able to apply the same fix. Full Disk Access sends attachments so far.
- This solution seems to have solved my problems! Thank you very much!!!!!
- I had to toggle mine off and back on then it solved it
- currently the status is this (posted 29th august 2023):
"Current status: We've deployed the supplemental fix to a portion of the affected environment and are monitoring metrics to validate that it is viable before proceeding to a broad deployment. Once it is validated, we'll provide a resolution timeline.
Root cause: A conflict occurring with how our service detects attachment IDs before sending email in Outlook for Mac is resulting in the service removing attachments on sending email."Suleyman Ali same error. Updated my Outlook build just yesterday and having the exact same error. Cannot send (or randomly does not) attachments. It also randomly changes any inline images to a ? in the email body itself.
TRES annoying...
- Are these updates available publicly?
- @suleyman where are you finding these posts?
- hi there, in the office 365 admin centre message board (health status)
If you're facing issues with Outlook for Mac not including attached files and missing images in the signature, here are some troubleshooting steps you can try:
- Check attachment size: Ensure that the size of the attached files does not exceed the maximum allowed attachment size set by your email provider. Large attachments may be stripped from the email during the sending process.
- Avoid special characters or long file names: Simplify the names of the attached files by removing any special characters or long file names. Sometimes, certain characters or long names can cause issues with attachments.
- Use a different email format: Try changing the email format from HTML to Plain Text or Rich Text to see if it resolves the issue. Sometimes, compatibility issues between different email formats can affect the attachment functionality.
- Update Outlook: Check for any available updates for Outlook for Mac and install them. Updates often include bug fixes and improvements that can resolve attachment-related issues.
- Disable add-ins: Temporarily disable any add-ins or plugins in Outlook for Mac to check if they are causing the problem. Add-ins can sometimes interfere with the attachment functionality.
- Repair Outlook profile: Use the Microsoft Database Utility to repair your Outlook profile. This utility can help fix issues with the Outlook database, which may be impacting the attachment and signature functionality.
- Rebuild the Outlook database: If repairing the profile doesn't solve the issue, you can try rebuilding the Outlook database. This process can help fix any corruption in the database that might be causing the problem. To do this, quit Outlook, navigate to the "Documents/Microsoft User Data/Office 2011 Identities" folder, and rename the folder to create a new Outlook database.
- Reinstall Outlook: If all else fails, consider uninstalling and reinstalling Outlook for Mac. This can provide a clean installation and may resolve any persistent issues.
- we are also getting this and the work around was to revert to legacy.
any updatesI have the same issue and I have found something which might help you.
- If you add attachment and then start writing email, the attachment is never sent. It disappears.
- If you write email and at the very end add attachment and click on send button, it always send the attachment.
- None of this solves the problem - I had the problem and tried all this - if you dont actually know keep quiet because you are just making it worse not better
- Although this is just about attachments. users have also been sending issues where embedded images (signatures) are also being stripped. Lets hope the fix will work soon
Im afraid the problem remains for me after updating today. Both attachments and images in my signature is removed a few seconds after I've sent an email.
😞
Same for me. I have updated to Outlook 16.76 (recent release) and images in my signature are stripped as well as attachments. This is extremely frustrating!
MCADK I have the same issue, very annoying.
- I can add that the work around by waiting until the end to attach the files WORKS. It's a hassle but works. Hope a permanent fix is soon!
MCADK Really annoying... Having the same trouble and could not reproduce it calling our support. Probably because I added the file the last thing I did... Let's hope the fix comes soon...
/Stina
- currently, after 18th we got a few users to do the following:
Make sure they have updated office to the latest release 16.76
clear the cache via the menu in the new outlook (exchange mailboxes only?)
recreate the signature
currently, this is working with no issues. well we have not heard from the users for now. we are still keeping an eye out
we also had 3-4 users upgraded to the public beta of Sanoma (MacOS 14). But we dont think that would of resolved the issue as MS confirmed it ws their issue.- I did this it lasted about 1 hour then back to no attachments
MCADK I don't seem to have the same problem with my Non-Microsoft accounts? I haven't been able to reproduce the same error with my Gmail accounts in the client!?
