Forum Discussion
Outlook for Android no longer grouping contact info...
An Update on the problem description: It's not just contacts with multiple contact info and the information looks like it's still present, just that Outlook isn't able to use the contact's name...
IE: i pulled up a contact that's just showing up as a phone number. I edited the contact... all of that person's contact info shows up... name, alternate contact info, address, birthdate, everything.... for some reason though, it looks like the app can't read the contact's name.
If i make a change to the contact and 'save' it - the change doesn't actually get saved.
If no one picks up this question here, you might be better served by posting this question in the Outlook Q&A Forum:
https://learn.microsoft.com/en-us/answers/tags/778/office-outlook
This presents your question to a much larger audience and gets you access to the Outlook Subject Matter Support Specialist who monitor that forum.
Hornblower409 - Thanks! I actually posted there first... I got a response from a bot, that gave me similar input that Copilot gave me; it didn't work... Someone commented today and suggesting contacting Microsoft support; I did that and after explaining the issue, was told i needed to contact the Outlook for Android group specifically (Haven't had a chance to do that, yet).
One new piece of advice i got though, from a separate copilot chat was to give the app unrestricted battery access. We'll see if that works