Forum Discussion
Outlook for Android Login Error
I have a user with an Android device trying to get Outlook for Android to work.
She has the latest version, we've uninstalled/rebooted/reinstalled, cleared all devices from her mailbox in O365, cleared cache, tried cell connection/Wifi, and we don't have any restrictive MDM or MAM rules.
When she tries to login it says "Login Error, The connection to your mail server timed out. Please check your mail settings." Unfortunately with the app you can't check the settings to verify and when she tries the Support Link it just spins and she can't get assistance.
Ideas?
46 Replies
I installed the Outlook for Android App on my new Sony Xperia phone.
When I open the app to add an email account I get the following error message:
I tried every solution but the message keeps coming back.
Please help.
Anyone still looking for a resolution for this. I have just encounted the same problem.
I have resolved by going to settings > apps > outlook > storage > clear cache
- I came accros this discussion page while trying to fix the "Login Error, The connection to your mail server timed out. Please check your mail settings."
I did not find the solution for my problem, but I thought I share how I fixed it.
I was trying to set up Outlook using a IMAP account, which is been hosted by Melbourne IT, but after a couple of days of no success, I was decided to set up a POP3 account. Once I had that done, I tried setting up the IMAP account again, and it worked. I then deleted the POP3 account.
Hope this helps someone else. - I too have had this issue with a user. It was a couple of attributes on their mailbox.
Open powershell and connect to Exchange Online.
Run the following commands:
First check if either or both 'OutlookMobileEnabled' or 'MacOutlookEnabled' attributes are set to false:
Get-CASMailbox <UserPrincipalName> | fl *outlook*Enabled*
If either or both are run the following commands:
set-CASMailbox <UserPrincipalName> -OutlookMobileEnabled $true
set-CASMailbox <UserPrincipalName> -MacOutlookEnabled $true
Be aware it does take some time to apply. I ran it late in the day and confirmed it worked the following morning.
Instructions how to connect to Exchange online below:
https://docs.microsoft.com/en-us/powershell/exchange/connect-to-exchange-online-powershell?view=exchange-ps - Login to your outlook web mail, using chrome on your phone. Once you successfully login through the web browser on your mobile it will show an option on the bottom of your browser screen, "Add outlook to your home screen", click on it and it will download/install outlook on your phone, and it wont ask for credentials.
Let me know if it works for you.- I've tried the various suggestions that apply to me as an individual, personal user and they didn't work, but I found a solution that solved half of my problem. Using the Samsung Smart Switch app to transfer data from my phone to my tablet made my contacts sync to the tablet's phone/contacts app. Still didn't bring over my calendar except in the Outlook app.
Obviously, that will work only for Samsung users, but it's at least one possibility.
- Disconnect your internet or wifi if using a work wifi and use an open wifi from a network service provider either than a work wifi
I'm having a similar (or the same?) problem on my Samsung tablet. I've tried everything I know to set up my Outlook account under Settings/Accounts, without success. Either I'm asked for domain and server info that I don't have, or I try to sign in as an Outlook account and get a "server timeout" error.
I deleted all MS apps, reinstalled Outlook, and signed in there. But the account doesn't appear in the Settings/Accounts listing, so my contacts and calendar appear in the Outlook app but not in the tablet's own People or Calendar app.
I can limp along using the Outlook app, but sometimes I'd prefer to use the native Samsung ones. Would appreciate any suggestions.
2021 here and I encountered this error I tried login in as mailto:firstname@domain.com but not working Im really close on just giving up
- I am having this same issue with our O365 tenant which was discovered last Friday. The issue seems to only happen with Outlook clients, as I was able to add a mailbox to Samsung Email app.
Its really frustrating as EXO support don't know what to do, and Outlook in-app support is slower than sloths.
Appreciate if anyone found anything.
C_the_S I have not been successful with using Outlook on an Android for the past few years. Microsoft only seams to support the most standard email systems. I have never had issues using the Samsung email client and don't even bother with Outlook on an Android as it has nothing but bugs and issues unless you are connecting to a Microsoft Exchange account. I have moved all my customers over to the Samsung app as I never get calls about email not working as I was getting with Outlook. Use the Apple email app on an iPhone. Don't even think about using Outlook.
- I clicked the question mark icon in the top right and changed the provider to pop 3 and it worked.
I think you just have to ensure you are using the right provider.
