Forum Discussion
Outlook for Android Login Error
I have a user with an Android device trying to get Outlook for Android to work.
She has the latest version, we've uninstalled/rebooted/reinstalled, cleared all devices from her mailbox in O365, cleared cache, tried cell connection/Wifi, and we don't have any restrictive MDM or MAM rules.
When she tries to login it says "Login Error, The connection to your mail server timed out. Please check your mail settings." Unfortunately with the app you can't check the settings to verify and when she tries the Support Link it just spins and she can't get assistance.
Ideas?
- Tom SpeeckaertCopper Contributor
Hi Cary,
Did you find a solution? Having the same problem here ...
Thanks
- PrajothCopper ContributorHi,
I faced the same issue. I uninstalled the app from mobile. Deleted all related file as well (cache for outlook) and then reinstalled the app. Login was successful !- Brian BurnettBrass Contributor
Can you please detail the procedure to "Deleted all related file as well (cache for outlook)" I'm seeing this same issue with a growing number of existing users since last week. not sure if it was an app update or android update, but five users so far are reporting this issue and can't get them reconnected to exchange in outlook for android. Native email app still works fine. Prajoth
- Mike_86Copper Contributor
I, too have had issues since the 16th with our on prem Exchange connection. Only affecting Outlook Mobile on Android. I can confirm two organizations with the same issue. I have an open ticket that was escalated about it but no progress so far. I tried messing with the email address (our environment uses firstname.lastname) and for some odd reason, putting in just my firstname@ourdomain.com, it sets up the profile and syncs mail! I'm guessing it uses the domain\username field to tie back to the correct account. Extremely odd.
- Ravi kiranBrass Contributor
Hi,
I have a few questions to ask you for the following scenarios.,
1. is she able to login to Outlook Web Access.
2. can you share the screenshot of the mobile error.
3. through which mobile app is she trying to connect office 365.
4. which office 365 subscription is she using.
Please reply to this post to give appropriate answer as earliest.
Regards.,
Kiran
- C_the_SBronze Contributor
- Yes.
- The error is what I stated in my original post.
- As stated in the original post, Outlook for Android.
- G3
- Ravi kiranBrass Contributor
Hi,
Thanks for information.., As i came across i found that Office 365 G3 doesn't support MDM
but i don't have confirmation on this. so you can check the by yourself by signing in to OWA then "goto settings select office 365 then select my account there you can see your install status" refer the screenshot attached and the link too.
i have few more questions
1. is exchange server is hosted by your data-center or Microsoft. "if encase of exchange is managed by your data center then you need to check with exchange settings."
2. is auto discover is enabled in settings?the reason you are facing login issue due to the "auto discovering certificate isuue"
http://dii.vermont.gov/sites/dii/files/PDF/Support/Office365FrequentlyAskedQuestions.pdf
- Carl_VegaCopper ContributorI have a solution that I hope helps people. I was attempting to login to a secondary email address, Gmail. I had originally signed in with an Office 365 email. The app had a check mark next to that email. Thinking nothing of it I left it, then I tried unchecking it, and a skip button replaced the add account button. Clicked skip added my emails and it worked. Hope this helps.
- Jyoti_bhatiCopper ContributorServer timed out
- Robert_BnCopper Contributor
Hi
Have you tried the PowerShell command below?
# Get-CASMailbox -Identity "User.Name@YourDomain.com" | Select-Object *find the lineOutlookMobileEnabledIf you have a 'False' value change it. use the command:Set-CASMailbox -Identity "User.Name@YourDomain.com" -OutlookMobileEnabled $trueAfter change wait at least 15 minutes to test, sometimes you can wait up to a 1hThis setting is not visible at the GUIThat helps me, hope will sort your issue.Regards- C_the_SBronze Contributor
Guess you didn't read my post from 10/31 that newer versions of the app fixed the issue.
Unfortunately in these forums you can't mark something as "solved/answered."
- RP_INDCopper ContributorI've recently started to face this issue. Maybe the latest version (Oct'21), is again having this issue. 😞
Please let me know if anyone is able to solve this issue, otherwise I have to just keep waiting for the next Outlook update. Unfortunately, my official emails and calendar cant be configured in any other app, so I could not access them at all till then. 😞
- Berki7867Copper ContributorI clicked the question mark icon in the top right and changed the provider to pop 3 and it worked.
I think you just have to ensure you are using the right provider. - Craig69Copper Contributor
C_the_S I have not been successful with using Outlook on an Android for the past few years. Microsoft only seams to support the most standard email systems. I have never had issues using the Samsung email client and don't even bother with Outlook on an Android as it has nothing but bugs and issues unless you are connecting to a Microsoft Exchange account. I have moved all my customers over to the Samsung app as I never get calls about email not working as I was getting with Outlook. Use the Apple email app on an iPhone. Don't even think about using Outlook.
- Win_Htet_AungCopper Contributor
Anyone who till have issue concerning outlook in android, please try to login as shown in picture by Mike_86 .
I just tried it as the way he said and now I am able to login.
Just use yourfirstname@domain.com instead of yourfirstname.yourlastname@domain.com .
- LuciaNavarroCopper Contributor
2021 here and I encountered this error I tried login in as firstname@domain.com but not working Im really close on just giving up
- stevenpsiuCopper ContributorI am having this same issue with our O365 tenant which was discovered last Friday. The issue seems to only happen with Outlook clients, as I was able to add a mailbox to Samsung Email app.
Its really frustrating as EXO support don't know what to do, and Outlook in-app support is slower than sloths.
Appreciate if anyone found anything.
- kathy2343Copper Contributor
I'm having a similar (or the same?) problem on my Samsung tablet. I've tried everything I know to set up my Outlook account under Settings/Accounts, without success. Either I'm asked for domain and server info that I don't have, or I try to sign in as an Outlook account and get a "server timeout" error.
I deleted all MS apps, reinstalled Outlook, and signed in there. But the account doesn't appear in the Settings/Accounts listing, so my contacts and calendar appear in the Outlook app but not in the tablet's own People or Calendar app.
I can limp along using the Outlook app, but sometimes I'd prefer to use the native Samsung ones. Would appreciate any suggestions.